Client Intake Specialist

Irwin Mitchell; Manchester; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Annual pay & bonus review

Health and wellbeing support

Pension

Two volunteering days

Employee discounts

Job summary

Irwin Mitchell is recruiting for a New Client Advisor in Manchester. You will be the first point of contact for prospective clients, gathering information with care and recording data to support initial assessments.

You will liaise with legal specialists, help manage enquiries, and draft communications to clients while upholding quality standards and service levels. The role requires strong communication, empathy and attention to detail, with the ability to handle a varied workload and work

Qualifications

• Experience providing customer, client or service-focused support.
• Strong verbal and written communication skills.
• Ability to manage a varied workload and prioritise tasks effectively.

Responsibilities

• Speak with prospective clients by telephone, gathering relevant information in a professional and empathetic manner.
• Record information accurately and maintain clear case records within internal systems.
• Review information and documentation provided by prospective clients to support initial assessments.
• Liaise with legal specialists and case handlers to assist with decision-making on potential claims.
• Support a positive client experience by communicating clearly and keeping clients informed throughout the enquiry process.
• Prepare summaries, templates and other documentation to assist colleagues in assessing enquiries.
• Obtain and communicate information from medical experts and other relevant parties where required.
• Draft written correspondence to clients regarding the outcome of enquiries.
• Work to agreed quality standards, service levels and team objectives.

Skills

Customer service

Communication

Empathy

Attention to detail

IT literacy

Team collaboration

Job description

Irwin Mitchell is recruiting for a New Client Advisor in Manchester. You will be the first point of contact for prospective clients, gathering information with care and recording data to support initial assessments.

You will liaise with legal specialists, help manage enquiries, and draft communications to clients while upholding quality standards and service levels. The role requires strong communication, empathy and attention to detail, with the ability to handle a varied workload and work