Medico-Legal Case Advisor – First-Contact Support

ExamWorks Group; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing support

Friendly and collaborative working env

Career development opportunities

Job summary

ExamWorks Group in Bolton is seeking a Customer Service Advisor to join our team. You will be the first point of contact for solicitors, insurers, medical suppliers, and claimants, delivering professional, efficient and empathetic service.

You will handle enquiries, provide case updates, and work toward resolving queries at first contact where possible. This role offers training and development in a busy, supportive environment.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding telephone manner.
• Strong customer service focus.
• Effective problem-solving abilities.
• High level of accuracy and attention to detail.
• Good IT skills and confidence using multiple systems.

Responsibilities

• Handle inbound and outbound telephone calls professionally and efficiently.
• Provide exceptional customer service while dealing with a range of complex enquiries.
• Take ownership of customer queries and follow through to resolution.
• Keep customers fully informed on the progress of their case.
• Identify opportunities to reduce repeat contact and improve customer experience.
• Build and maintain positive relationships with clients, experts, and customers.
• Navigate case management systems confidently to progress cases and update records accurately.
• Ensure complaints are resolved at the first point of contact where possible or escalated appropriately.
• Complete assigned tasks within agreed timescales and service standards.
• Participate in training and development activities as required.
• Support colleagues and contribute positively to a collaborative team environment.

Skills

Communication skills

Telephone etiquette

Customer service

Problem solving

Attention to detail

IT skills

Independence

Adaptability

Job description

ExamWorks Group in Bolton is seeking a Customer Service Advisor to join our team. You will be the first point of contact for solicitors, insurers, medical suppliers, and claimants, delivering professional, efficient and empathetic service.

You will handle enquiries, provide case updates, and work toward resolving queries at first contact where possible. This role offers training and development in a busy, supportive environment.