Client Onboarding & Care Advisor

Irwin Mitchell LLP; Stockport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Annual bonus review

Health and wellbeing support

Pension scheme

Volunteer days

Discounts

Job summary

Irwin Mitchell LLP is seeking a New Client Advisor to be the first point of contact for prospective clients in the Medical Negligence team. You will gather information, record it accurately, and help the legal teams assess new enquiries with sensitivity and professionalism.

The role requires strong communication, empathy and attention to detail, with the ability to manage a varied workload and work collaboratively across teams.

Qualifications

• Experience providing customer, client or service-focused support.
• Strong verbal and written communication skills.
• Effective listening and questioning skills, with the ability to gather information accurately.
• Ability to communicate with empathy, professionalism and sensitivity.
• Strong attention to detail and accuracy when handling information and documentation.
• Ability to manage a varied workload and prioritise tasks effectively.
• Confidence using IT systems and learning new software.
• Ability to work collaboratively with colleagues across different teams.
• Experience working within a professional service, healthcare, legal or regulated environment.
• Experience reviewing or handling sensitive or confidential information.
• Legal studies, legal qualifications or an interest in the legal sector.

Responsibilities

• Speak with prospective clients by telephone, gathering relevant information in a professional and empathetic manner.
• Record information accurately and maintain clear case records within internal systems.
• Review information and documentation provided by prospective clients to support initial assessments.
• Liaise with legal specialists and case handlers to assist with decision-making on potential claims.
• Support a positive client experience by communicating clearly and keeping clients informed throughout the enquiry process.
• Prepare summaries, templates and other documentation to assist colleagues in assessing enquiries.
• Obtain and communicate information from medical experts and other relevant parties where required.
• Draft written correspondence to clients regarding the outcome of enquiries.
• Work to agreed quality standards, service levels and team objectives.

Skills

Customer support

Verbal communication

Written communication

Empathy

Attention to detail

Time management

IT literacy

Collaboration

Confidential information handling

Legal sector awareness

Education

Legal studies

Legal qualifications

Job description

Irwin Mitchell LLP is seeking a New Client Advisor to be the first point of contact for prospective clients in the Medical Negligence team. You will gather information, record it accurately, and help the legal teams assess new enquiries with sensitivity and professionalism.

The role requires strong communication, empathy and attention to detail, with the ability to manage a varied workload and work collaboratively across teams.