New Client Advisor (6493)

Irwin Mitchell; Manchester; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Annual pay & bonus review

Health and wellbeing support

Pension

Two volunteering days

Employee discounts

Job summary

Irwin Mitchell is recruiting for a New Client Advisor in Manchester. You will be the first point of contact for prospective clients, gathering information with care and recording data to support initial assessments.

You will liaise with legal specialists, help manage enquiries, and draft communications to clients while upholding quality standards and service levels. The role requires strong communication, empathy and attention to detail, with the ability to handle a varied workload and work

Qualifications

• Experience providing customer, client or service-focused support.
• Strong verbal and written communication skills.
• Ability to manage a varied workload and prioritise tasks effectively.

Responsibilities

• Speak with prospective clients by telephone, gathering relevant information in a professional and empathetic manner.
• Record information accurately and maintain clear case records within internal systems.
• Review information and documentation provided by prospective clients to support initial assessments.
• Liaise with legal specialists and case handlers to assist with decision-making on potential claims.
• Support a positive client experience by communicating clearly and keeping clients informed throughout the enquiry process.
• Prepare summaries, templates and other documentation to assist colleagues in assessing enquiries.
• Obtain and communicate information from medical experts and other relevant parties where required.
• Draft written correspondence to clients regarding the outcome of enquiries.
• Work to agreed quality standards, service levels and team objectives.

Skills

Customer service

Communication

Empathy

Attention to detail

IT literacy

Team collaboration

Job description

As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and are trusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients.

At Irwin Mitchell, we help people navigate some of the most challenging experiences of their lives. Our Medical Negligence team supports individuals and families seeking answers, accountability and compensation following avoidable harm caused by medical treatment.

As a New Client Advisor, you'll be the first point of contact for prospective clients. You'll gather and record information accurately and sensitively, helping our legal teams assess new enquiries and make informed decisions. This is a client-focused role that combines communication, empathy, attention to detail and collaboration.

In this role, you will:

• Speak with prospective clients by telephone, gathering relevant information in a professional and empathetic manner.
• Record information accurately and maintain clear case records within internal systems.
• Review information and documentation provided by prospective clients to support initial assessments.
• Liaise with legal specialists and case handlers to assist with decision-making on potential claims.
• Support a positive client experience by communicating clearly and keeping clients informed throughout the enquiry process.
• Prepare summaries, templates and other documentation to assist colleagues in assessing enquiries.
• Obtain and communicate information from medical experts and other relevant parties where required.
• Draft written correspondence to clients regarding the outcome of enquiries.
• Work to agreed quality standards, service levels and team objectives.
• Experience providing customer, client or service-focused support.
• Strong verbal and written communication skills.
• Effective listening and questioning skills, with the ability to gather information accurately.
• Ability to communicate with empathy, professionalism and sensitivity.
• Strong attention to detail and accuracy when handling information and documentation.
• Ability to manage a varied workload and prioritise tasks effectively.
• Confidence using IT systems and learning new software.
• Ability to work collaboratively with colleagues across different teams.

Desirable

• Experience working within a professional service, healthcare, legal or regulated environment.
• Experience reviewing or handling sensitive or confidential information.
• Legal studies, legal qualifications or an interest in the legal sector.
• 25 days' holiday as standard, rising to 28 days depending on role level, plus bank holidays and the option to purchase additional leave.
• Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues.
• Health and wellbeing support, including Westfield Health and Digital GP access.
• Competitive pension arrangements to help you plan for the future.
• Two paid volunteering days every year to support causes that matter to you.
• Access to a range of colleague discounts and lifestyle benefits to support you both inside and outside of work.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.

In 2026, Irwin Mitchell was recognised in the Sunday Times Best Places to Work guide and was the only law firm included in the ‘Very Big’ organisation category

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

We want every candidate to have a positive, fair and transparent recruitment experience.

Artificial Intelligence (AI) is becoming an increasingly common part of modern working life. If you choose to use AI tools as part of your application or interview preparation, please review our AI in Recruitment Candidate Guidance https://careers.irwinmitchell.com/file/downloadfile/AIcandidate/PDF

As part of joining the Irwin Mitchell Group, all successful applicants are required to complete our employment screening process. We carry out pre employment screening to establish your eligibility to work in the UK, and understand any criminal records or adverse financial history.

Our onboarding processes are designed to help us maintain the high standards of trust, integrity and professionalism expected by our colleagues, to protect the interests of the Group, clients, partners and other stakeholders.

Checks are conducted by trusted 3rd parties and the employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.