Client-Focused Service Coordinator

MasterMover; Compton; On-site; GBP 26,000 - 36,000; Full time

Job summary

MasterMover Ltd in Ashbourne, Derbyshire, is seeking a Service Coordinator to be the central point of contact for customers and service partners, coordinating and progressing service enquiries with a focus on high-quality customer experience. You will work across internal teams to ensure timely resolutions, maintain CRM records, and provide proactive updates.

This role suits an organized, calm professional who can manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in a service coordination, helpdesk, customer service, or operations role.
• Strong organisational skills and the ability to manage multiple open cases simultaneously.
• Excellent written and verbal communication skills.
• Customer-first mindset with a proactive and solutions-focused approach.
• Ability to build strong working relationships across multiple departments.
• Experience using CRM systems (Salesforce, HubSpot or similar).
• Strong attention to detail and commitment to accurate data management and reporting.
• Excellent time management and prioritisation skills.
• Ability to remain calm and professional when handling escalations or difficult situations.

Responsibilities

• Manage and coordinate UK service requests, ensuring timely resolution and clear communication.
• Maintain accurate records of all service cases within CRM and service tracking systems.
• Provide proactive updates to customers and internal stakeholders.
• Follow internal processes to ensure technical requests and customer parts orders are processed efficiently.
• Collaborate with Parts Operations, Technical Support, Machine Sales, Warranty, Marketing, Production and Engineering to resolve issues.
• Coordinate with Service Controllers and service partners to support onsite servicing and repairs.
• Monitor service enquiries and case status, escalating trends or risks when appropriate.
• Assist with service reporting, performance metrics and management reviews.
• Identify process inefficiencies and contribute to continuous improvement initiatives.
• Provide general administrative support to the Service department and support ad hoc projects.

Skills

Organisational skills

Customer service mindset

Communication skills

Time management

Problem-solving

Cross-functional collaboration

Tools

Salesforce

HubSpot

Job description

MasterMover Ltd in Ashbourne, Derbyshire, is seeking a Service Coordinator to be the central point of contact for customers and service partners, coordinating and progressing service enquiries with a focus on high-quality customer experience. You will work across internal teams to ensure timely resolutions, maintain CRM records, and provide proactive updates.

This role suits an organized, calm professional who can manage multiple priorities in a fast-paced environment.