Aftermarket Sales Executive

MasterMover; Chichester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary with performance bonuses

Exciting benefits package

Opportunities for personal development

Collaborative team culture

Autonomy and recognition of success

Job summary

A leading machinery manufacturing company in Derby is seeking a dedicated After-Sales Coordinator. In this role, you will engage with customers to drive contract and warranty sales, serve as a liaison between customers and the service team, and support customer retention efforts. The ideal candidate has strong commercial awareness and proven experience in customer service. Competitive salary and performance bonuses are offered.

Qualifications

• Strong commercial awareness with a sales-first mindset.
• Proven customer service experience in a fast-paced environment.
• Confident communicator with excellent interpersonal skills.
• Skilled in identifying upsell opportunities and closing sales.
• Organised, proactive, and self-motivated.

Responsibilities

• Act as the first point of contact for new customers post-purchase.
• Drive revenue growth by promoting and selling service contracts.
• Ensure clear communication and issue resolution between customers and services.
• Assist with customer queries and service control coordination.
• Support existing customers with their ongoing service needs.

Skills

Commercial awareness

Customer service experience

Confident communicator

Sales closing skills

Organised and self-motivated

Job description

Location: Ashbourne, Derbyshire
Company: MasterMover Ltd
Reporting to: UK Service Manager

Overview

You will play a vital part in our aftersales experience, engaging with customers to drive contract and warranty sales while supporting their ongoing service needs.

Key Responsibilities

• Initial After-Sales Contact: Act as the first point of contact for new customers post-purchase, introducing support options and building long-term relationships
• Contract & Warranty Upselling: Drive revenue growth by promoting and selling service contracts and extended warranties within pre-agreed guidelines
• Customer Liaison: Be the link between the customer and our service team, ensuring clear communication and issue resolution
• Service Support: Assist with customer queries, service control coordination, and end-user training bookings
• Customer Retention: Support existing customers with their ongoing service needs, contributing to retention and customer satisfaction

Requirements

• Strong commercial awareness with a sales-first mindset
• Proven customer service experience in a fast-paced environment
• Confident communicator with excellent interpersonal skills
• Skilled in identifying upsell opportunities and closing sales
• Organised, proactive, and self-motivated

What We Offer

• Competitive salary with performance bonuses
• Exciting benefits package
• Opportunities for personal development
• A collaborative team culture with a market leading brand
• Autonomy and recognition of success

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales

Industry

• Machinery Manufacturing

Derby, England, United Kingdom