Client-Focused Project Manager

ALS Laboratories (UK) Ltd; Hawarden; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Buy extra annual leave

Pension scheme

Salary progression scheme

Perkbox access

Learning/study support

On-site car parking

Job summary

ALS Laboratories (UK) Ltd is seeking a proactive Client Services professional to act as the primary contact for new and existing clients in Hawarden. You will deliver a professional, friendly service, provide quotations, and guide clients through onboarding and project initiation.

The role requires strong communication, multitasking ability, and experience in client-facing roles. You will collaborate with internal teams to ensure smooth service delivery and build lasting client relationships.

Qualifications

• Excellent communication with clients via phone, email and in person.
• Ability to juggle multiple tasks in a busy environment.
• Proactive team player with strong organisational skills.
• Detail-oriented with a problem-solving approach.
• Experience in project management or client-facing roles is desirable.
• Familiarity with IT systems.

Responsibilities

• Act as the first point of contact for new and existing clients, delivering a professional, friendly and responsive service.
• Provide quotations, assist with pricing, and schedule sample analysis.
• Guide clients through project start-up and onboarding processes.
• Support client portal usage (myALS), and help resolve queries and invoicing issues.
• Attend client meetings in person or via Microsoft Teams and manage complex projects with the operations team.
• Build and strengthen long-term client relationships through proactive engagement and regular service reviews.
• Collaborate with internal teams, attend team meetings, and share workloads to ensure smooth service delivery.

Skills

Strong communicator

Multitasking

Team player

Attention to detail

Client-facing experience

Tools

Microsoft Office

Job description

ALS Laboratories (UK) Ltd is seeking a proactive Client Services professional to act as the primary contact for new and existing clients in Hawarden. You will deliver a professional, friendly service, provide quotations, and guide clients through onboarding and project initiation.

The role requires strong communication, multitasking ability, and experience in client-facing roles. You will collaborate with internal teams to ensure smooth service delivery and build lasting client relationships.