Logistics Administrator

ALS; Hawarden; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays pro rata

Enhanced company sick pay

Salary progression scheme

“Celebrating Success” awards

Perkbox membership

Learning/study support

Group personal pension

Job summary

ALS in Hawarden, Flintshire is seeking a Logistics Administrator to keep our laboratory logistics running smoothly, coordinating collections and courier relationships, and serving as the first point of contact for couriers and clients.

You will book sample collections, resolve issues, and work with internal teams to ensure timely deliveries, while maintaining accurate records and following ISO 17025 and our quality system.

Qualifications

• Previous experience in an administrative, logistics or customer-facing role.
• Confident communicator handling calls with couriers, clients and internal teams.
• Strong IT skills including Excel and Outlook, with ability to learn internal systems.
• Able to work accurately under pressure, prioritise tasks and meet deadlines.

Responsibilities

• Handle incoming and outgoing calls with couriers and clients professionally and efficiently
• Book and coordinate sample collections, ensuring alignment with laboratory schedules
• Resolve logistics issues and queries promptly, keeping all parties informed
• Liaise with internal teams to ensure smooth collections and deliveries
• Maintain accurate records of bookings, collections and communications
• Work in line with ISO 17025 and our quality management system

Skills

Logistics coordination

Customer service

Administrative support

Data entry

Excel

Outlook

Tools

Excel

Outlook

Internal systems

Job description

• Enhanced company sick pay scheme

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

We're looking for a Logistics Administrator to join our busy land testing laboratory in Hawarden. This is a fantastic opportunity to play a key role in keeping our logistics operations running smoothly - from managing courier relationships to ensuring every sample collection goes without a hitch.

If you've worked in customer service, administration, transport coordination or another fast-moving environment, you may already have exactly what we're looking for! As our Logistics Administrator, you'll be the first point of contact for couriers and clients, coordinating collections, resolving issues as they arise and making sure our logistics operation delivers a seamless experience every time.

The Position

• Contract: Fixed Term until 31st January 2027
• Hours: Full-time, 37 hours per week
• Location: Hawarden, Flintshire (on-site)
• Shift Pattern: Monday to Friday, day shifts

The Day to Day

• Handle incoming and outgoing calls with couriers and clients professionally and efficiently
• Book and coordinate sample collections, ensuring alignment with laboratory schedules
• Resolve logistics issues and queries promptly, keeping all parties informed
• Liaise with internal teams to ensure smooth collections and deliveries
• Maintain accurate records of bookings, collections and communications
• Work in line with ISO 17025 and our company quality management system

The Essentials

• Previous experience in an administrative, logistics or customer-facing role
• A confident communicator, comfortable handling calls with couriers, clients and internal teams
• Strong IT skills including Excel and Outlook, with the ability to learn internal systems
• Able to work accurately under pressure, prioritise tasks and meet deadlines
• Highly organised with excellent attention to detail
• A proactive, problem-solving mindset with the ability to work independently

Our Benefits Include

• Annual leave starting at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Option to buy additional annual leave
• Enhanced company sick pay scheme
• Salary progression scheme based on technical and behavioural competencies
• "Celebrating Success" recognition awards
• Perkbox membership (discount vouchers and wellness hub)
• Learning/study support
• Group personal pension plan
• On-site car parking

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.