Client-Focused Hire Controller | Service & Upsell Expert

Sunbelt Rentals Limited; Maidstone; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Restaurant-like perks unavailable

Job summary

Sunbelt Rentals Limited in the United Kingdom is seeking a Hire Controller to join our Customer Service team. You will build relationships with customers, understand their needs, and help them use our equipment rental service effectively.

Your days will involve handling inbound enquiries by phone, email, and website requests, guiding orders from start to post-hire feedback, and identifying upsell opportunities through strong product knowledge.

Qualifications

• Proven experience in a Customer Service role.
• Experience in hire or construction industry advantageous.
• Developing and utilising product knowledge.
• Exceptional communication and influencing skills.
• Ability to work in a fast-paced, operation-focused environment.

Responsibilities

• Handle customer inquiries by phone, email and website requests.
• Manage orders from enquiry to post-hire feedback.
• Upsell opportunities using product knowledge.
• Build relationships with regular customers.

Skills

Customer service

Order handling

Communication

Relationship building

Negotiation

Teamwork

Adaptability

Tools

MS Office

Job description

Sunbelt Rentals Limited in the United Kingdom is seeking a Hire Controller to join our Customer Service team. You will build relationships with customers, understand their needs, and help them use our equipment rental service effectively.

Your days will involve handling inbound enquiries by phone, email, and website requests, guiding orders from start to post-hire feedback, and identifying upsell opportunities through strong product knowledge.