Client-Focused Customer Service Executive

Hollyfield Personnel Ltd; Coleshill CP; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive to join their team in Hams Hall, Birmingham. This full-time, office-based role involves managing customer inquiries, processing orders, and delivering exceptional service. The ideal candidate will have prior customer service experience, strong organizational skills, and proficiency in Word and Excel. Benefits include 28 days holiday, a Save As You Earn scheme, and enhanced parental pay.

Benefits

28 days holiday

Company sick pay

Enhanced Maternity and Paternity Pay

Pension Plan

Comprehensive Learning & Development programmes

Qualifications

• Previous experience in a customer service and administrative role.
• Confident communication skills in both verbal and written formats.
• Ability to prioritize tasks with high attention to detail.

Responsibilities

• Deliver first-class customer service to key clients.
• Manage incoming and outgoing calls competently.
• Process customer orders and administrative tasks efficiently.

Skills

Customer service experience

Strong communication skills

Word and Excel proficiency

Attention to detail

Organizational skills

Tools

ERP experience

CRM experience

Job description

A recruitment agency is seeking a Customer Service Executive to join their team in Hams Hall, Birmingham. This full-time, office-based role involves managing customer inquiries, processing orders, and delivering exceptional service. The ideal candidate will have prior customer service experience, strong organizational skills, and proficiency in Word and Excel. Benefits include 28 days holiday, a Save As You Earn scheme, and enhanced parental pay.