Senior Account Manager — AI-Driven Creative & Events

CI Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working London/Deddington

Bonus up to 10%

Training budget

Pension and life cover

Wellbeing and volunteering

Sabbatical program

Dental/eye care

Office dogs welcome

Job summary

CI Group in London is seeking an Account Manager to own day-to-day client relationships for a portfolio that includes world-known brands. You’ll manage objectives, expectations and opportunities, driving growth across creative, digital, events, PR and AI services.

This employee-owned agency values collaboration and accountability, with hybrid work in London or Deddington and clear paths for development.

Qualifications

• 4–5 years of account management experience within the marketing agency sector.
• Excellent communication, relationship-building and organisational skills.
• Commercial awareness and confidence identifying and developing growth opportunities.
• Experience owning account revenue, budgets and forecasting.
• Strong problem-solving skills and a collaborative approach.
• A positive, reliable attitude and confidence managing multiple accounts and priorities.
• Confidence with CRM and digital tools, and a curiosity about AI.
• Happy to travel between the London and Deddington offices and to client sites when required.

Responsibilities

• Own day-to-day client relationships, acting as the main point of contact with prompt, professional communication
• Understand each client's objectives, priorities, challenges and stakeholders
• Lead client meetings, updates and account reviews, managing expectations and resolving issues proactively
• Build and maintain account plans covering activity, opportunities, stakeholders, risks and growth priorities
• Identify relevant services and solutions that grow accounts and deepen relationships
• Lead briefs, proposals, quotations and presentations, bringing together the right agency skills
• Support commercial discussions, renewals and negotiations
• Own account revenue, profitability, forecasting, budgets, scope and commercial performance
• Bring creative, digital, events and other specialists together, establishing clear briefs, timelines, budgets and outcomes
• Identify new clients and contacts, and support retention and renewals
• Maintain accurate CRM records, actions and opportunities
• Embrace AI and smart tools to improve efficiency and the client experience

Job description

CI Group in London is seeking an Account Manager to own day-to-day client relationships for a portfolio that includes world-known brands. You’ll manage objectives, expectations and opportunities, driving growth across creative, digital, events, PR and AI services.

This employee-owned agency values collaboration and accountability, with hybrid work in London or Deddington and clear paths for development.