Client Experience Specialist – Flexible Schedules

OASIS Group; Northampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Eye Care Vouchers

Paid Time-Off for Vacation and Sick D

Life Assurance

Flexible Schedules

Free onsite tea/coffee

EAP (Employee Assistance Programme)

Opportunities for Advancement

Employee Recognition

Employee Referral Bonus

Free onsite parking

Pension Scheme

Learning and Development opportunities

Cycle to Work Scheme

E-Learning and Development

Job summary

OASIS Group is seeking a customer services professional to join our Northampton team. You will be the first point of contact for clients, process orders, update systems, and respond to routine enquiries to ensure service levels are met.

Working across functions, you will communicate clearly, handle invoices where needed, and contribute to continuous improvement while adhering to data protection laws and company policies.

Qualifications

• A demonstrable depth of experience in a similar role.
• Experience of servicing written and oral client requests.
• Can communicate fluently in English.
• Experience of providing excellent client service.
• A strong attention to detail.
• Flexible and ability to operate to tight deadlines.

Responsibilities

• To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
• To process client orders, keying system transactions accurately and within the contracted service levels.
• To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
• To make outbound calls to clients with updates on enquiries or to communicate proactive information.
• To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data.
• To identify risks/issues which create a barrier to great client care and highlight these to your manager.

Skills

Strong Attention to Detail

Organised

Experience servicing written and oral

Job description

OASIS Group is seeking a customer services professional to join our Northampton team. You will be the first point of contact for clients, process orders, update systems, and respond to routine enquiries to ensure service levels are met.

Working across functions, you will communicate clearly, handle invoices where needed, and contribute to continuous improvement while adhering to data protection laws and company policies.