Guest Services Manager (UK)

Oasis; United Kingdom; Remote; GBP 30,000 - 46,000; Full time

Job summary

A leading hospitality service provider is looking for enthusiastic individuals for a remote Guest Services position. The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues. Candidates should have a strong background in Guest Services, excellent communication skills, and the ability to thrive in fast-paced situations. The position offers flexibility with home office capabilities, making it ideal for those who excel in a dynamic environment.

Qualifications

• Must have a passion for guest happiness.
• Ability to thrive in a fast-paced environment and stay calm under pressure.
• Must present a positive and professional behaviour.
• Strong MS Word and Excel skills.
• Excellent written and spoken English.
• Ability to communicate clearly, concisely and kindly via email and phone.
• Passion for guest happiness.
• Well-organised and fast learner.

Responsibilities

• Manage and support the Guest Services Team with operations.
• Ensure a customer-centric approach in all roles.
• Monitor trends and implement new strategies.
• Create and deliver monthly guest services reports.
• Handle escalation cases until resolution.
• Update Oasis’s IssueTrak portal for reported issues.
• Keep the internal portal (Metis) accurate.
• Cover emergency out-of-hours telephone support.
• Cover the emergency out-of-hours telephone line for urgent cases.

Skills

Guest Services experience

MS Word skills

MS Excel skills

Excellent written English

Excellent spoken English

Professional behaviour

Communication skills

Organizational skills

Organization

Tools

MS Word

MS Excel

Job description

Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home‑office‑based position from the team member’s remote home office (all home office furniture and equipment will be provided).

Roles and Responsibilities

• First priority: Manage and support the Guest Services Team with the day-to-day operations.
• Maintain an over‑the‑top “customer‑centric” and “perfectionist” approach in all roles and responsibilities.
• Identify and monitor trends from an operations perspective and implement new strategies where needed to deliver the best possible service to our clients.
• Create, maintain, and deliver monthly guest services reports.
• Acknowledge and handle any escalation cases that are reported through until resolution.
• Identify areas for process improvement, develop buy‑in for ideas for all stakeholders, and implement those ideas that are collectively agreed upon.
• Second priority: Regularly update Oasis’s IssueTrak portal for any reported issues that in‑house guests have raised.
• Ensure that the Oasis internal portal (Metis) is up to date and accurate for all reservations.
• Cover the emergency out‑of‑hours telephone line, providing support for urgent cases when required.

Qualifications

• Guest Services experience is essential.
• Must present a positive and professional behaviour.
• Must have the ability to thrive in a fast‑paced environment and stay calm under pressure.
• Good MS Word and Excel skills.
• Excellent written and spoken English.
• Ability to communicate in a clear, concise, and kind manner, via email and phone.
• Must have a passion for guest happiness.
• Must be well‑organized and able to work within a fast‑paced environment.

Compensation

As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.

Contact

Please send resume to [e-mail].