Client Experience & Operations Associate I

JPMorgan Chase & Co.; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support across client inquiries, transactions, and issue resolution.

You will identify opportunities to refer services based on client needs and apply banking principles to inform decisions. The role emphasizes strategic planning, conflict management, and digital literacy to drive service delivery forward, while supporting changemanagement, document

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and stakeholder communications.
• Digital literacy and willingness to adopt new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to change management, assisting in strategic communications and stakeholder impact mitigation.
• Utilize knowledge of market products to advise clients and stay informed about industry practices and regulations.
• Participate in development and implementation of process automation initiatives to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Job description

JPMorgan Chase & Co. in the United Kingdom is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support across client inquiries, transactions, and issue resolution.

You will identify opportunities to refer services based on client needs and apply banking principles to inform decisions. The role emphasizes strategic planning, conflict management, and digital literacy to drive service delivery forward, while supporting changemanagement, document