Client Service Associate I

JPMorgan Chase & Co.; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support across client inquiries, transactions, and issue resolution.

You will identify opportunities to refer services based on client needs and apply banking principles to inform decisions. The role emphasizes strategic planning, conflict management, and digital literacy to drive service delivery forward, while supporting changemanagement, document

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and stakeholder communications.
• Digital literacy and willingness to adopt new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to change management, assisting in strategic communications and stakeholder impact mitigation.
• Utilize knowledge of market products to advise clients and stay informed about industry practices and regulations.
• Participate in development and implementation of process automation initiatives to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Job description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate I within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Required qualifications, capabilities, and skills

• Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
• Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
• Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.

Preferred qualifications, capabilities, and skills

• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
• Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.