Client Experience Delivery Associate I

JPMorganChase; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Job summary

JPMorganChase in the United Kingdom is seeking a Client Service Delivery Associate I to support client inquiries, process transactions, and troubleshoot issues while identifying opportunities to refer services. You will leverage banking knowledge to inform decisions and contribute to team objectives in a dynamic environment.

The role emphasizes strategic planning, conflict management, and adoption of digital tools to enhance service delivery and client relationships.

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and facilitating strategic communications.
• Proficiency in digital literacy and willingness to adopt new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to change management and stakeholder communications during operational changes.
• Utilize knowledge of market products to provide informed client advice.
• Participate in development and implementation of process automation initiatives.

Skills

Influencing

Negotiation

Communication

Change management

Tools

Digital literacy

Job description

JPMorganChase in the United Kingdom is seeking a Client Service Delivery Associate I to support client inquiries, process transactions, and troubleshoot issues while identifying opportunities to refer services. You will leverage banking knowledge to inform decisions and contribute to team objectives in a dynamic environment.

The role emphasizes strategic planning, conflict management, and adoption of digital tools to enhance service delivery and client relationships.