Client Experience & Facilities Lead - Central London

Hines; City of Westminster; On-site; GBP 52,000 - 76,000; Full time

Job summary

Hines, London-based, seeks an experienced Facilities and Client Experience Manager to lead day-to-day management and service delivery for a premier office property in Central London. You will drive first-class customer experiences, oversee tenants, and coordinate building services with a focus on collaboration and innovation.

You will work with the Facilities Manager and Surveyor to ensure HS, safety, and regulatory compliance while developing client relationships and strategies to exceed

Qualifications

• Experience of working within Central London property whether that is in a building management or front of house role.
• Passion for delivering first-class service and a desire to exceed customer expectations to deliver a best in class service.
• Experience of liaising with clients, tenants, consultants, local authorities
• Knowledge of current Health & Safety legislation
• Knowledge of buildings, maintenance and service

Responsibilities

• Maintain and manage the client’s property in a cost-efficient manner.
• Act as primary day-to-day contacts for the tenants, handling tenant requests and concerns promptly and personally, wherever possible.
• As the first point of contact, offer a warm and professional welcome to all visitors and occupiers, ensuring visitors are appropriately signed in and checked out of the building.
• Deliver on the day-to-day management of the property, build on the existing relationships and develop strategies to help exceed the occupiers’ expectations in terms of service delivery.
• Protect the interests of the client / Helix as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
• Total familiarisation with all layouts and systems for the building.
• Liaise with the Facilities Manager to ensure compliance with all H&S regulations and legal requirements at the building.
• Maintain the highest standards of professionalism and Facilities and Property Management at all times.
• Strong focus on customer experience and service delivery required.
• Oversee and coordinate building personnel and services to ensure the delivery of excellent customer service to all tenants.
• Manage property amenities and the delivery of related services to tenants.

Skills

Strong communication

Customer-focused

Front of house experience

Teamwork

Education

IOSH

Tools

Excel

Word

MS Outlook

Job description

Hines, London-based, seeks an experienced Facilities and Client Experience Manager to lead day-to-day management and service delivery for a premier office property in Central London. You will drive first-class customer experiences, oversee tenants, and coordinate building services with a focus on collaboration and innovation.

You will work with the Facilities Manager and Surveyor to ensure HS, safety, and regulatory compliance while developing client relationships and strategies to exceed