Client Experience & Building Operations Lead

Hines; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Helix is seeking a Facilities and Client Experience Manager in London to lead day-to-day building operations and service excellence for a brand-new office.

You will be the primary contact for tenants, drive client relationships, and coordinate maintenance, security, IT, and front-of-house services to deliver outstanding occupier experiences. This role requires a strong customer-service mindset and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience of working within Central London property whether that is in a building management or front of house role.
• Passion for delivering first-class service and a desire to exceed customer expectations to deliver a best in class service.
• Experience of liaising with clients, tenants, consultants, local authorities
• Knowledge of current Health & Safety legislation
• Knowledge of buildings, maintenance and service
• IOSH
• Basic understanding of commercial leases / service charges
• Similar experience within a competitor company

Responsibilities

• Maintain and manage the client’s property in a cost-efficient manner.
• Act as primary day-to-day contacts for the tenants, handling tenant requests and concerns promptly and personally.
• As the first point of contact, offer a warm and professional welcome to all visitors and occupiers, ensuring visitors are appropriately signed in and checked out of the building.
• Deliver on the day-to-day management of the property, build on the existing relationships and develop strategies to help exceed the occupiers’ expectations in terms of service delivery.
• Protect the interests of the client / Helix as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
• Total familiarisation with all layouts and systems for the building.
• Liaise with the Facilities Manager to ensure compliance with all H&S regulations and legal requirements at the building.
• Maintain the highest standards of professionalism and Facilities and Property Management at all times.
• Strong focus on customer experience and service delivery required.
• Oversee and coordinate building personnel and services to ensure the delivery of excellent customer service to all tenants.
• Manage property amenities and the delivery of related services to tenants.

Skills

Communication

Customer service

Administrative skills

Organization

Initiative

Teamwork

Stress management

Problem solving

Tools

Excel

Word

MS Outlook

Job description

Helix is seeking a Facilities and Client Experience Manager in London to lead day-to-day building operations and service excellence for a brand-new office.

You will be the primary contact for tenants, drive client relationships, and coordinate maintenance, security, IT, and front-of-house services to deliver outstanding occupier experiences. This role requires a strong customer-service mindset and the ability to manage multiple tasks in a fast-paced environment.