Senior Workplace Experience Specialist

Williams Lea Limited; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Salary sacrifice schemes

Job summary

Williams Lea seeks a Senior Workplace Experience Specialist to join our team in London. The role focuses on clerical office support, print production, reprographics, and finishing services, delivering exceptional customer service and timely client requests.

You will manage print equipment, vendors, production schedules, and distribution at a client site, reporting to the Account Manager. The position requires experience in high-volume print environments and a strong eye for quality and deadlines.

Qualifications

• Experience in a corporate print room, reprographics or print production.
• Strong knowledge of digital print production processes.
• Excellent customer service and stakeholder management skills.
• Ability to work accurately under pressure and meet strict deadlines.
• Strong attention to detail and quality control.
• Experience with high-volume production print equipment is desirable.
• Knowledge of print finishing techniques and materials is desirable.
• Experience managing print vendors and outsourced production is desirable.

Responsibilities

• Act as the primary point of contact for print-related requests.
• Advise stakeholders on print specifications, paper stocks, finishes, and production options.
• Manage urgent and complex print projects.
• Provide regular updates on production status and delivery timelines.
• Floor walks, deliveries to desk and MFD checks/first line fixes.
• Ensure a high level of customer satisfaction.
• Liaise with external print suppliers and production partners.
• Obtain quotations and manage print procurement.
• Monitor supplier performance, quality, and delivery standards.
• Coordinate large-volume and specialist print jobs outsourced to vendors.
• Monitor print room equipment performance.
• Arrange maintenance and service calls when required.
• Manage consumables including paper, toner, and finishing supplies.
• Minimise downtime and ensure business continuity.
• Coordinate packaging and shipment of printed materials.
• Manage local, national, and international distributions.
• Track deliveries and resolve logistical issues.
• Maintain accurate distribution records.
• Produce print volume and cost reports.
• Monitor print budgets and identify cost-saving opportunities.
• Maintain operational procedures and service documentation.
• Support continuous improvement initiatives.
• Support Account Manager with month end processing and people management.

Skills

Customer service

Vendor management

Print production

Stakeholder management

Attention to detail

Job description

Senior Workplace Experience Specialist Salary: £33,000 per annum, plus company benefits Location: London, EC2M Contract: Full time, Permanent Shifts: 37.5 hours per week, working Monday to Friday, rotating shifts between hours of 8.00am and 8.00pm with 1 hour unpaid lunch break Work model: Fully on-site

Williams Lea seeks a Senior Workplace Experience Specialist to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Senior Workplace Experience Specialist is responsible for providing general clerical office support, including copy, fax, hospitality, manage and deliver professional print, reprographics, document production, and finishing services while ensuring exceptional customer service, quality control, and timely delivery of client requests. Reporting to and supporting the Account Manager, the role supports business operations through efficient management of print equipment, vendors, production schedules, and document distribution, mail and intake functions at a client site.

Key Responsibilities

• Client & Customer Service Act as the primary point of contact for print-related requests.
• Advise stakeholders on print specifications, paper stocks, finishes, and production options.
• Manage urgent and complex print projects.
• Provide regular updates on production status and delivery timelines.
• Floor walks, deliveries to desk and MFD checks/first line fixes.
• Ensure a high level of customer satisfaction.
• Vendor Management Liaise with external print suppliers and production partners.
• Obtain quotations and manage print procurement.
• Monitor supplier performance, quality, and delivery standards.
• Coordinate large-volume and specialist print jobs outsourced to vendors.
• Equipment Management Monitor print room equipment performance.
• Arrange maintenance and service calls when required.
• Manage consumables including paper, toner, and finishing supplies.
• Minimise downtime and ensure business continuity.
• Distribution & Logistics Coordinate packaging and shipment of printed materials.
• Manage local, national, and international distributions.
• Track deliveries and resolve logistical issues.
• Maintain accurate distribution records.
• Reporting & Administration Produce print volume and cost reports.
• Monitor print budgets and identify cost-saving opportunities.
• Maintain operational procedures and service documentation.
• Support continuous improvement initiatives.
• Support Account Manager with month end processing and people management.

Personal attributes

• Experience within a corporate print room, reprographics, document services, or print production environment.
• Strong knowledge of digital print production processes.
• Excellent customer service and stakeholder management skills.
• Ability to work accurately under pressure and meet strict deadlines.
• Strong attention to detail and quality control.
• Experience with high-volume production print equipment (Canon) is desirable.
• Knowledge of print finishing techniques and materials (desirable).
• Experience managing print vendors and outsourced production (desirable).

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.