Personal Assistant

Williams Lea; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Dental Insurance

Life Assurance

Cycle-to-work scheme

Job summary

Williams Lea seeks an experienced Personal Assistant to join our Manchester office. You will manage complex diaries, coordinate meetings, prepare documents, and support fee earners with billing, finance tasks, and client communications, ensuring confidentiality and high standards.

The role is 37.5 hours per week, Monday to Friday, 9am-5:30pm with a 1 hour unpaid break. Initially a 6-month fixed-term contract, with potential for hybrid work after two weeks (3 days in office, 2 days home-based).

Qualifications

• Experience as a Personal Assistant or supporting a team of fee earners.
• Exceptional written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Strong multitasking and organisational abilities.

Responsibilities

• Proactively managing complex diaries for partners and fee earners.
• Organising internal and external meetings and coordinating travel.
• Liaising with clients and handling messages and inquiries.
• Assisting with billing, credit control, and drafting bills.
• Managing document production, file management and archiving.

Skills

Diary management

Microsoft Office

Communication

Education

No formal education requirement

Job description

Personal Assistant Salary: £30,000 per annum plus company benefits

Location: Manchester, M2 3AB

Contract: 6 month Fixed Term Contract, Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm with 1 hour unpaid break

Work model: Potential for Hybrid working after 2 weeks (3 days office based, 2 days home based)

Williams Lea seeks an experienced Personal Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

This role is to provide enhanced, proactive support to a team of fee earners enabling them to operate efficiently. The support provided needs to be seamless and of a high standard. The individual is expected to use a high degree of self-management and initiative and can maintain a high level of confidentiality. The Personal Assistant supports the Manchester office (circa ten individuals of varying levels of need). The lawyers in the office work across several sectors meaning the work is varied. The Personal Assistant will act as workflow manager for other support services. This includes delegating and supervising the completion of document production, file management and copying/scanning work which are primarily undertaken by other relevant business support services.

Key responsibilities

• Proactively managing complex diaries for both partners and fee earners
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Organising internal and external meetings
• Liaising with clients via email, telephone and in person and acting as a point of contact in keeping with the firm’s standards for client care
• Assisting fee earners in the billing and credit control process. Generating accurate billing reports, draft bills, and accompanying letters in a timely manner
• Assisting fee earners with finance tasks, namely requesting cheques, CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
• Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
• Maintaining up to date client records on the firm’s client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm’s policy and processes
• Co-ordinating fee earner movements and making travel arrangements
• Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm’s policies
• Managing the process of submitting partner/fee earners expenses in a timely manner
• Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
• Managing the production of official documents
• Actively participating in all relevant training
• Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/high workload
• Supporting the Business Services Manager to ensure smooth running of the office space including compliance with Health & Safety
• Assisting other members of the department, both proactively and at the request of the team leader and work effectively with other legal and support departments as required
• Any other relevant duties as reasonably requested by the fee earners or your line manager

Personal attributes

• Exceptional standard of written and verbal communication
• Proficient multi-tasker
• Competent with the Microsoft Office suite and all forms of technology
• Team player
• Excellent interpersonal skills
• Solutions focused
• Have a high level of confidentiality and integrity
• Exceptional attention to detail

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Contact

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing.

Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.