Workplace Experience Specialist

Williams Lea Group Limited; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Dental Insurance

Life Assurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Job summary

Williams Lea is seeking a Workplace Experience Specialist for an on-site, full-time role in London. You will provide professional print and mail room support to employees and contractors, handling scans, post, couriers, and stock management while maintaining high standards and customer focus.

The role emphasizes teamwork, flexibility, and willingness to adapt in a regulated, client-facing environment with a 37.5-hour workweek and rotating hours between 8:00 and 20:00.

Qualifications

• A willing and enthusiastic attitude.
• Good PC skills with knowledge of Microsoft Word and Excel.
• Previous Post room and Reprographics experience would be preferable but not essential.
• Good customer service skills.
• Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
• Able to handle difficult situations well and to act appropriately
• Display an adaptable and flexible approach.
• Team player - not only within their team but personable and will help out wherever required to get the job done

Responsibilities

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
• Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.
• Deal with outgoing post by Franking/Royal Mail.
• Book couriers and deal with incoming couriers quickly and efficiently.
• Build relationship with clients and manage their perceptions and expectations.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Comply with departmental procedures.
• Assist with stationery. Check and stock cupboards, record items that need ordering.
• Floor walks, deliveries to desk and MFD checks/first line fixes.

Job description

Workplace Experience Specialist

Salary: £30,000 per annum, plus company benefits

Location: London, EC2M

Contract: Full time, Permanent

Shifts: 37.5 hours per week, working Monday to Friday, rotating shifts between hours of 8.00am and 8.00pm with 1 hour unpaid lunch break

Work model: Fully on-site

Williams Lea seeks a Workplace Experience Specialist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of the Workplace Experience Specialist to provide a professional print and mail room service to employees and contractors. Reporting to the Account Manager, the Workplace Experience Specialist will assist the client to meet deadlines and produce a high standard of work and put the customer/client first and foremost.

Key Responsibilities

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.


• Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.


• Deal with outgoing post by Franking/Royal Mail.


• Book couriers and deal with incoming couriers quickly and efficiently.


• Build relationship with clients and manage their perceptions and expectations.


• Support colleagues and work as a team in order to achieve the best results for clients.


• Comply with departmental procedures.


• Assist with stationery. Check and stock cupboards, record items that need ordering.


• Floor walks, deliveries to desk and MFD checks/first line fixes.

Personal attributes

• A willing and enthusiastic attitude.


• Good PC skills with knowledge of Microsoft Word and Excel.


• Previous Post room and Reprographics experience would be preferable but not essential.


• Good customer service skills.


• Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.


• Able to handle difficult situations well and to act appropriately


• Display an adaptable and flexible approach.


• Team player - not only within their team but personable and will help out wherever required to get the job done

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)


• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.


• Life Assurance


• Private Medical Insurance


• Dental Insurance


• Health Assessments


• Cycle-to-work scheme


• Discounted gym memberships


• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a \"protected characteristic\" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).

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