Client Executive

Aimeewillow; Nottingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Aimeewillow in Nottingham is seeking a proactive support role to assist the Client Manager and Commercial Director in delivering innovative funding solutions and outstanding client service. You will support operational queries, process client payments, and help with security reviews and reconciliations across offices.

In this role you will also handle risk factor updates, dotted line communications to the CM/SM, and assist with inter-factor transfers and banking instructions to ensure smooth

Qualifications

• Numeric and computer literacy is essential.
• Industry knowledge is required.
• Customer service focus is essential.
• Knowledge of Microsoft Office applications.

Responsibilities

• Be the 1st point of contact for clients on operational queries to keep feedback positive.
• Liaise across offices and operational teams regularly.
• Identify, check, and clear all soundings within a timely manner.
• Process client payments.
• Provide system training for clients within 24 hours of payout.
• Complete security reviews within one month of the due date.
• Review the Ideal dashboard weekly and communicate variances to CM/SM.
• Review contra matching quarterly to ensure correct debtors/creditors.
• Update risk factor monthly with client conditions from CM.
• Log management and year-end accounts in risk factor; chase MI monthly.
• Input D&B searches for top 5 debtors on Ideal clients; update annually.
• Assist with client overpayments during SM/CM absence.
• Complete facility transfer instructions for disclosure, banking, security teams.
• Issue notice of failure and apply fees for client failures.
• Close terminated accounts and reassign sales ledger; issue term notices.
• Prepare ABFA letters for Inter factor transfers and redeem figures.
• Issue instructions to securities for facility changes and update documents.
• Issue instructions for CPU banking and CPU finance transactions.
• Perform monthly minimum fee calculation and other related tasks.
• Accompany CM to client visits as required.

Skills

Numeric and literate

Industry knowledge

Customer service focus

Tools

Microsoft Office

Job description

Purpose of the Role:

To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring.

Key Responsibilities:

• To be 1st point of contact for clients on any operational query ensuring feedback from clients remain positive at all times.
• To liaise across offices and operational teams on a regular basis.
• To identify, check and clear all soundings within a timely manner.
• Process client payments.
• Any system training for the clients is to be carried out within 24 hours of pay out.
• Complete security reviews within one month of the due date.
• Review the Ideal dashboard weekly and correspond with the clients in regard to any reconciliation variances that are identified, with any concerning or persistent variances being communicated back to the CM or SM.
• Ideal contra matching to be reviewed quarterly to ensure the system is matching the correct debtors/creditors.
• Diarise all ongoing conditions set by the CM at take on, ensuring they are reflected on risk factor and update risk factor where required, this must be at least monthly.
• Log all management accounts and year end accounts into risk factor, chase MI monthly - ensure all financial information is scanned onto the client file.
• Input D&B searches for top 5 debtors on Ideal clients, to be updated annually.
• Assist with client overpayments during SM/CM absence.
• Complete facility transfer instructions for disclosure team, banking team, security team.
• Issue notice of failure and apply all fees' following client failure.
• Close down all terminated accounts and reassign sales ledger - issue notice of termination.
• Complete Inter factor transfers where applicable (preparation of ABFA letters A, C, E, F calculation of the redemption figure, closing down the account, instruction for banking).
• Issue instructions to securities for the raising of any facility changes (side letters) monitor its receipt and make the necessary changes to the system and risk factor as well as updating the open document used for the security review.
• Issue instructions for CPU banking (request for future bank receipts, weekly refunds, remittance advice required for unrecognised cash item).
• Issue instructions for CPU finance (currency exchange transactions).
• Manual calculation (due to the specific nature of the facility or system inability to accommodate deal requirements): monthly minimum fee calculation, export and group concentration calculation, refer shuffle, monetary funding limit set on Ideal while system operate only percentage limits, monitoring of Bill and Hold, maintenance, stage elements of works in comparison to approved debt, stock calculation).
• Accompany CM to client visits as and when required.

Risk and Compliance:

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills and Experience:

Essential:

• Numeric and computer literate.
• Industry knowledge.
• Customer service focus.
• Knowledge of Microsoft office applications.