Client Executive

Aimee Willow Connex; Lancashire; On-site; GBP 28,000 - 46,000; Full time

Job summary

Aimee Willow Connex in Lancashire seeks a proactive professional to support the Client Manager and the Commercial Director in delivering innovative funding solutions and outstanding client service within factoring operations. You will liaise across offices and operational teams, process client payments and contribute to risk and compliance activities, ensuring timely updates to dashboards and client files.

The role requires strong numeracy, industry knowledge, and a solid customer service ethos,

Qualifications

• Numeric literacy and data handling
• Industry knowledge of financial services
• Customer service focus and communication skills
• Proficiency with Microsoft Office tools

Responsibilities

• Be 1st point of contact for clients on operational queries to maintain positive client feedback.
• Liaise across offices and operational teams regularly.
• Identify, check and clear soundings within required timelines.
• Process client payments promptly.
• Conduct system training for clients within 24 hours of payout.
• Complete security reviews within one month of the due date.
• Review dashboards and communicate variances to CM/SM.
• Review contra matching quarterly for correct debtors/creditors.
• Log management accounts and year-end accounts in risk factor; chase MI monthly.
• Input D&B searches for top 5 debtors and update annually.
• Assist with client overpayments during SM/CM absence.
• Prepare facility transfer instructions for related teams.
• Issue notices of failure and apply fees for client failures.
• Close terminated accounts and reassign sales ledger accordingly.
• Prepare ABFA letters and redemption figures for inter-factor transfers.
• Issue security review updates and currency exchange instructions.
• Monthly minimum fee calculations and stock/concentration checks.
• Accompany CM to client visits as required.

Skills

Numeric literacy

Industry knowledge

Customer service

Tools

Microsoft Office

Job description

Purpose of the Role

To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring.

Key Responsibilities

Main tasks

• To be 1st point of contact for clients on any operational query ensuring feedback from clients remain positive at all times.
• To liaise across offices and operational teams on a regular basis.
• To identify, check and clear all soundings within a timely manner.
• Process client payments.
• Any system training for the clients is to be carried out within 24 hours of pay out.
• Complete security reviews within one month of the due date.
• Review the Ideal dashboard weekly and correspond with the clients in regard to any reconciliation variances that are identified, with any concerning or persistent variances being communicated back to the CM or SM.
• Ideal contra matching to be reviewed quarterly to ensure the system is matching the correct debtors/creditors.
• Diarise all ongoing conditions set by the CM at take on, ensuring they are reflected on risk factor and update risk factor where required, this must be at least monthly.
• Log all management accounts and year end accounts into risk factor, chase MI monthly - ensure all financial information is scanned onto the client file.
• Input D&B searches for top 5 debtors on Ideal clients, to be updated annually.
• Assist with client overpayments during SM/CM absence.
• Complete facility transfer instructions for disclosure team, banking team, security team.
• Issue notice of failure and apply all fees' following client failure.
• Close down all terminated accounts and reassign sales ledger- issue notice of termination.
• Complete Inter factor transfers where applicable (preparation of ABFA letters A, C, E, F calculation of the redemption figure, closing down the account, instruction for banking).
• Issue instructions to securities for the raising of any facility changes (side letters) monitor its receipt and make the necessary changes to the system and risk factor as well as updating the open document used for the security review.
• Issue instructions for CPU banking (request for future bank receipts, weekly refunds, remittance advice required for unrecognised cash item).
• Issue instructions for CPU finance (currency exchange transactions).
• Manual calculation (due to the specific nature of the facility or system inability to accommodate deal requirements): monthly minimum fee calculation, export and group concentration calculation, refer shuffle, monetary funding limit set on Ideal while system operate only percentage limits, monitoring of Bill and Hold, maintenance, stage elements of works in comparison to approved debt, stock calculation).
• Accompany CM to client visits as and when required.

Risk and Compliance

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills and Experience

Essential

• Numeric and computer literate.
• Industry knowledge.
• Customer service focus.
• Knowledge of Microsoft office applications.