Client Services Manager

DF Capital Group; Manchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Annual leave 30 days

Gym membership

Discretionary bonus

Share awards

Life Assurance

Income Protection

SAYE scheme

Bike scheme

Volunteer leave

Ancoats offices

Job summary

DF Capital Group is seeking a Client Services Manager in Manchester to provide hands-on operational and relationship support across our invoice finance portfolio. You will be the day-to-day contact for client queries, ensuring facilities run smoothly while acting as a frontline risk manager through observation of trends and early warning indicators.

You will collaborate with underwriting, risk, and operations teams to deliver seamless service, support onboarding of new clients, and drive

Qualifications

• Understanding of financial statements and credit risk.
• Excellent communication and relationship-building abilities.
• Organised, able to manage multiple clients and deadlines.
• Experience with invoice finance or similar is a plus.

Responsibilities

• Act as the main point of contact for a portfolio of invoice finance clients.
• Build strong, trust-based relationships with business owners, finance teams, and key stakeholders.
• Conduct regular client reviews to understand trading performance, funding needs, and operational challenges.
• Monitor client utilisation, concentration levels, and collateral quality to ensure facilities operate within agreed parameters.
• Completion of debt verification in line with policy requirements
• Identify early warning signs of financial stress or collateral deterioration and take appropriate action to mitigate risk.
• Review monthly management information, debtor books, and audit findings to maintain a healthy portfolio.
• Ensure smooth day to day operation of invoice finance facilities, resolving queries around payments, reconciliations, and availability.
• Work closely with underwriting, risk, and operations teams to deliver seamless service.
• Support onboarding of new clients, ensuring a smooth transition into live operation.
• Identify opportunities to increase facility utilisation, complementary products, and support client expansion.
• Contribute to portfolio growth targets through strong client retention and proactive account development.

Skills

Communication skills

Relationship management

CRM systems

Credit risk understanding

Financial analysis

Tools

CRM systems

Microsoft Office

Financial analysis tools

Job description

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

We are looking for a Client Services Manager to provide hands‑on operational and relationship support across our portfolio of invoice finance clients. Having a customer‑focused and collaborative mindset, you will be the day‑to‑day contact for customer queries, ensuring facilities run smoothly, whilst acting as front line risk manager through observation of key trends, early warning indicators and debt verification.

Responsibilities and duties

• Act as the main point of contact for a portfolio of invoice finance clients.
• Build strong, trust‑based relationships with business owners, finance teams, and key stakeholders.
• Conduct regular client reviews to understand trading performance, funding needs, and operational challenges.
• Monitor client utilisation, concentration levels, and collateral quality to ensure facilities operate within agreed parameters.
• Completion of debt verification in line with policy requirements
• Identify early warning signs of financial stress or collateral deterioration and take appropriate action to mitigate risk.
• Review monthly management information, debtor books, and audit findings to maintain a healthy portfolio.
• Ensure smooth day to day operation of invoice finance facilities, resolving queries around payments, reconciliations, and availability.
• Work closely with underwriting, risk, and operations teams to deliver seamless service.
• Support onboarding of new clients, ensuring a smooth transition into live operation.
• Identify opportunities to increase facility utilisation, complementary products, and support client expansion.
• Contribute to portfolio growth targets through strong client retention and proactive account development.

Other duties may be assigned outside of the following duties and responsibilities:

Requirements

• Basic understanding of financial statements, debtor books, and credit risk.
• Excellent communication and relationship building skills.
• Ability to balance commercial opportunity with sound risk judgement.
• Highly organised, with the ability to manage multiple clients and deadlines.
• Confident using CRM systems, financial analysis tools, and Microsoft Office.

Benefits

• Private medical insurance for you
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• World Class offices located in the lively area of Ancoats Manchester