Client Executive

Aimee Willow Connex Ltd; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Aimee Willow Connex Ltd seeks a client support role to assist the Client Manager and Commercial Director in delivering funding solutions and excellent client service for factoring clients. You will handle operational queries, coordinate with offices, process payments, and maintain risk and compliance records.

Ideal candidates will be numerate, computer literate, with industry knowledge and a strong customer service focus to support ongoing client accounts and monthly reporting.

Qualifications

• Numeric and computer literacy required.
• Industry knowledge required.
• Customer service focus required.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook) required.

Responsibilities

• Be the 1st point of contact for clients on operational queries.
• Liaise across offices and operational teams regularly.
• Process client payments and ensure timely processing.
• Complete security reviews within one month of the due date.
• Log and chase management information (MI) monthly and update risk factors.

Skills

Numeric literacy

Computer literacy

Industry knowledge

Customer service

MS Office

Job description

Purpose of the Role:

To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring.

Key Responsibilities:

• To be 1st point of contact for clients on any operational query ensuring feedback from clients remain positive at all times.
• To liaise across offices and operational teams on a regular basis.
• To identify, check and clear all soundings within a timely manner.
• Process client payments.
• Any system training for the clients is to be carried out within 24 hours of pay out.
• Complete security reviews within one month of the due date.
• Review the Ideal dashboard weekly and correspond with the clients in regard to any reconciliation variances that are identified, with any concerning or persistent variances being communicated back to the CM or SM.
• Ideal contra matching to be reviewed quarterly to ensure the system is matching the correct debtors/creditors.
• Diarise all ongoing conditions set by the CM at take on, ensuring they are reflected on risk factor and update risk factor where required, this must be at least monthly.
• Log all management accounts and year end accounts into risk factor, chase MI monthly – ensure all financial information is scanned onto the client file.
• Input D&B searches for top 5 debtors on Ideal clients, to be updated annually.
• Assist with client overpayments during SM/CM absence.
• Complete facility transfer instructions for disclosure team, banking team, security team.
• Issue notice of failure and apply all fees’ following client failure.
• Close down all terminated accounts and reassign sales ledger– issue notice of termination.
• Complete Inter factor transfers where applicable (preparation of ABFA letters A, C, E, F calculation of the redemption figure, closing down the account, instruction for banking).
• Issue instructions to securities for the raising of any facility changes (side letters) monitor its receipt and make the necessary changes to the system and risk factor as well as updating the open document used for the security review.
• Issue instructions for CPU banking (request for future bank receipts, weekly refunds, remittance advice required for unrecognised cash item).
• Issue instructions for CPU finance (currency exchange transactions).
• Manual calculation (due to the specific nature of the facility or system inability to accommodate deal requirements): monthly minimum fee calculation, export and group concentration calculation, refer shuffle, monetary funding limit set on Ideal while system operate only percentage limits, monitoring of Bill and Hold, maintenance, stage elements of works in comparison to approved debt, stock calculation).
• Accompany CM to client visits as and when required.

Risk and Compliance:

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills and Experience:

Essential:

• Numeric and computer literate.
• Industry knowledge.
• Customer service focus.
• Knowledge of Microsoft office applications