Client Services Support Administrator

Jobtailor; Greater London; On-site; GBP 42,000 - 68,000; Full time

Job summary

Jobtailor in London seeks an operational specialist to manage complex tasks, ensure data integrity, and support regulatory reviews within the Financial Services sector.

The role emphasizes mentoring junior colleagues, maintaining processes, and delivering accurate reporting to meet SLAs and control frameworks.

Qualifications

• Positive, can-do attitude with adaptability to change and strong self-motivation.
• Attention to detail and excellent time management, with the ability to manage conflicting priorities.
• Ability to work independently and collaboratively as part of a team.
• Professional written and oral communication skills, with the ability to engage with all stakeholders.
• Strong IT proficiency with effective analytical and problem-solving skills.
• Good understanding of the Financial Services sector and regulatory requirements.
• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions.
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements.
• Project management or process improvement experience.

Responsibilities

• Perform complex operational tasks accurately and efficiently
• Support daily team activities, mitigate operational risk, and maintain data integrity
• Assist in issue resolution and identify and implement process improvements
• Mentor, support, and train junior colleagues
• Ensure work meets Service Level Agreements and operational standards
• Maintain departmental guides, processes, and procedures
• Produce accurate management information and reporting
• Escalate risks, errors, and workload issues to management
• Adhere to Risk and Control and Policy Frameworks
• Engage in regulatory and audit reviews
• Act as a Subject Matter Expert on project work and resolve complex queries

Skills

Attention to detail

Time management

Team collaboration

Professional communication

Analytical problem-solving

KYC knowledge

Regulatory reporting

Client-facing operations

Project management

Adaptability

Job description

• Perform complex operational tasks accurately and efficiently
• Support daily team activities, mitigate operational risk, and maintain data integrity
• Assist in issue resolution and identify and implement process improvements
• Mentor, support, and train junior colleagues
• Ensure work meets Service Level Agreements and operational standards
• Maintain departmental guides, processes, and procedures
• Produce accurate management information and reporting
• Escalate risks, errors, and workload issues to management
• Adhere to Risk and Control and Policy Frameworks
• Engage in regulatory and audit reviews
• Act as a Subject Matter Expert on project work and resolve complex queries

Requirements

• Positive, can-do attitude with adaptability to change and strong self-motivation
• Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
• Ability to work independently and collaboratively as part of a team
• Professional written and oral communication skills, with the ability to engage with all stakeholders
• Strong IT proficiency with effective analytical and problem-solving skills
• Good understanding of the Financial Services sector and regulatory requirements
• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
• Project management or process improvement experience

Core Competencies

Demonstrates expertise in operational tasks, risk management, and regulatory compliance within the Financial Services sector. Proficient in mentoring and training, with strong analytical and problem-solving skills to enhance process improvements and maintain data integrity.

Highest-signal resume keywords

• Operational Risk Management
• Regulatory Compliance
• Process Improvement
• Client-Facing Operations
• Project Management

Hard Skills

• Data Integrity
• Management Reporting
• KYC Knowledge
• Regulatory Reporting
• Process Documentation

Soft Skills

• Attention to Detail
• Time Management
• Professional Communication
• Team Collaboration
• Adaptability

Industry Keywords

• Financial Services
• Service Level Agreements
• Risk and Control Frameworks
• Audit Reviews
• Stakeholder Engagement