Client Engagement Manager (Groupe)

Epsilon; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital marketing agency in Greater London is seeking a Client Engagement Manager to lead the delivery of innovative strategies for top Publicis brands. The role requires 3+ years of client services experience, excellent communication skills, and proficiency in digital marketing. You'll collaborate with agencies to drive growth and retention while building strong client relationships. This position offers flexible time off, comprehensive health coverage, and opportunities for professional development.

Benefits

Flexible time off (FTO)

Paid sick time

Comprehensive health coverage

401(k)

Tuition assistance

Professional development opportunities

Qualifications

• 3+ years of client services / sales / agency experience.
• Strong organizational skills with effective time management.
• Proficiency in digital marketing with a passion for technology.

Responsibilities

• Lead client servicing and delivery of innovative digital marketing strategies.
• Collaborate with agency teams to drive growth, retention, and revenue.
• Establish relationships and educate client teams for better service.

Skills

Client services

Sales expertise

Digital marketing

Analytical thinking

Excellent communication

Job description

Overview

As a Client Engagement Manager at Epsilon, you will lead the client servicing and delivery of innovative digital marketing strategies for a portfolio of top Publicis brands, collaborating closely with the agency teams as well as internal cross‑functional teams. You will be responsible for helping drive Starcom and Publicis growth, retention and revenue through exceptional service and strategic execution. The role is highly collaborative, working with Publicis agencies as well as internal cross teams internally plus working alongside your client to deliver the best‑in‑class objective‑based solutions.

How You’ll Make an Impact

Lead client servicing and delivery of innovative digital marketing strategies for top Publicis brands, collaborating closely with agency teams and internal cross‑functional teams to drive growth, retention and revenue.

What You’ll Achieve

• Join the Audience Media team, collaborating closely with Publicis Groupe agencies to deliver top‑notch solutions and services to our expanding Starcom and Publicis client portfolio.
• Lead audience media business across Starcom and Publicis by establishing relationships, educating client teams, cross‑selling products and servicing current accounts.
• Ample opportunities for career growth with unlimited online training, workshops with industry experts and peer‑to‑peer learning.
• Develop skills in Digital MarTech, project management, sales planning, client services and strategic business planning, positioning you as a key contributor to Epsilon’s success across Publicis and your own professional development.

Who You Are

• Commercially driven attitude with an eagerness to identify opportunities for growth and contribute to business success.
• Strong organizational skills with an ability to handle time effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in digital marketing and a passion for big data and technology.
• Ability to think analytically and tell data‑driven stories.
• 3+ years of client services / sales / agency experience.
• Interest in Adtech, Martech, SaaS.
• A consultative approach to problem‑solving and strategy development.
• A drive for continual learning, personal development, and process improvement.

Benefits

• Flexible time off (FTO), 15 paid holidays.
• Paid sick time.
• Parental / new child leave, childcare & elder care assistance, adoption assistance.
• Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Equal Opportunity Employer

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.