Client Engagement and Delivery Manager, Executive Education

Saïd Business School, University of Oxford; Oxford; On-site; GBP 38,000 - 47,000; Full time

Job summary

Saïd Business School at the University of Oxford is seeking a Client Engagement and Delivery Manager to ensure high-quality delivery of Executive Education programmes. The role involves managing a portfolio of client accounts, overseeing budgets, and collaborating with internal teams. The School promotes a diverse work environment and offers generous benefits, making it an exciting opportunity for qualified individuals.

Benefits

Generous holiday allowance of 38 days including bank holidays

Membership of the Oxford staff pension scheme

Discounted bus travel

Subsidised onsite catering

Many other University benefits

Qualifications

• Extensive project management experience in a high-performance environment.
• Experience managing multiple complex projects under pressure.
• Strong financial skills, including budget creation and tracking.

Responsibilities

• Oversee end-to-end delivery of Executive Education programmes.
• Manage programme budgets up to £3m+ annually.
• Build long-term partnerships with senior client representatives.

Skills

Project Management

Financial Acumen

Client Relations

Stakeholder Coordination

Job description

Client Engagement and Delivery Manager, Executive Education

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Client Engagement and Delivery Manager, Executive Education

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Grade 7: £38,674 - £46,913 per annum including the Oxford University Weighting of £1,500 per annum

Permanent, full time (37.5 hours per week)

Saïd Business School is a world-renowned institution within the University of Oxford, known for its academic excellence and impact on global business. Executive Education at the School is entering a period of ambitious expansion, with plans to double revenue over the next three years. To support this strategic growth, we are seeking a Client Engagement and Delivery Manager to join our dynamic and collaborative team.

As a Client Engagement and Delivery Manager, you will be responsible for the end-to-end delivery of our Executive Education programmes – ensuring a seamless, high-quality experience for clients and participants alike. You will oversee a portfolio of client accounts, working across in-person, online and blended formats, and coordinating stakeholders from across the School.

Key responsibilities:

• Own the full lifecycle of programme delivery, from scoping and planning to execution and evaluation.
• Act as a key point of contact for senior client representatives, building long-term partnerships and identifying opportunities for account growth.
• Manage programme budgets totalling up to £3m+ annually, ensuring all financial activities are accurately planned, tracked and reconciled.
• Ensure that all programmes meet the School’s highest standards of service delivery, working closely with internal teams, Faculty and external partners.
• Guide Programme Coordinators and Managers, and collaborate closely with the Sales, Finance and Learning Design teams.

You will have extensive project management experience in a high-performance, client-focused environment, with a proven ability to manage multiple complex projects under pressure while maintaining quality. You will demonstrate strong financial acumen, including budget creation and expenditure tracking, and possess the expertise to advise on and drive continuous improvement.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.

Further information on this role can be found in the job description.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is 17 June 2025 at 12.00 noon. Interviews will likely be held week commencing 23 June 2025.

Are you interested in joining Saïd Business School’s talent pool and/or receiving our job alerts? Register at https://careers.sbs.ox.ac.uk/registration.aspx.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Public Relations, Project Management, and General Business

• Industries

  Research Services and Higher Education

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