Client Engagement and Delivery Manager, Executive Education

Burwell Help Group; Oxford; Hybrid; GBP 38,000 - 47,000; Full time

Job summary

Join Saïd Business School as a Client Engagement and Delivery Manager, responsible for delivering Executive Education programmes. This role requires strong project management skills and financial acumen to ensure seamless service and partnership growth. Enjoy benefits like generous holiday allowance, hybrid working, and membership in the Oxford staff pension scheme.

Benefits

Generous holiday allowance of 38 days

Hybrid working

Membership of the Oxford staff pension scheme

Discounted bus travel

Subsidised onsite catering

Cycle loan scheme

Other University benefits

Qualifications

• Extensive project management experience in a high-performance, client-focused environment.
• Proven ability to manage multiple complex projects under pressure.
• Strong financial acumen including budget creation and expenditure tracking.

Responsibilities

• Oversee full lifecycle of programme delivery from planning to evaluation.
• Act as key contact for senior client representatives, building partnerships.
• Manage programme budgets totalling up to £3m+ annually.

Skills

Project Management

Financial Acumen

Client Relationship Management

Job description

About The Role

Egrove Park, Kennington and Park End Street, Oxford

Grade 7: £38,674 - £46,913 per annum including the Oxford University Weighting of £1,500 per annum

Permanent, full time (37.5 hours per week)

Saïd Business School is a world-renowned institution within the University of Oxford, known for its academic excellence and impact on global business. Executive Education at the School is entering a period of ambitious expansion, with plans to double revenue over the next three years. To support this strategic growth, we are seeking a Client Engagement and Delivery Manager to join our dynamic and collaborative team.

As a Client Engagement and Delivery Manager, you will be responsible for the end-to-end delivery of our Executive Education programmes – ensuring a seamless, high-quality experience for clients and participants alike. You will oversee a portfolio of client accounts, working across in-person, online and blended formats, and coordinating stakeholders from across the School.

Key responsibilities:

• • Own the full lifecycle of programme delivery, from scoping and planning to execution and evaluation.
  • Act as a key point of contact for senior client representatives, building long-term partnerships and identifying opportunities for account growth.
  • Manage programme budgets totalling up to £3m+ annually, ensuring all financial activities are accurately planned, tracked and reconciled.
  • Ensure that all programmes meet the School’s highest standards of service delivery, working closely with internal teams, Faculty and external partners.
  • Guide Programme Coordinators and Managers, and collaborate closely with the Sales, Finance and Learning Design teams.

You will have extensive project management experience in a high-performance, client-focused environment, with a proven ability to manage multiple complex projects under pressure while maintaining quality. You will demonstrate strong financial acumen, including budget creation and expenditure tracking, and possess the expertise to advise on and drive continuous improvement.

You must have the Right to Work within the UK as this position may not amount to enough points underthepoints-based immigration system in the UK.

Further information on this role can be found in the job description.

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• • Generous holiday allowance of 38 days including bank holidays
  • Hybrid working
  • Membership of the Oxford staff pension scheme
  • Discounted bus travel
  • Subsidised onsite catering
  • Cycle loan scheme
  • Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is 17 June 2025 at 12.00 noon. Interviews will likely be held week commencing 23 June 2025.

Are you interested in joining Saïd Business School’s talent pool and/or receiving our job alerts? Register athttps://careers.sbs.ox.ac.uk/registration.aspx.

£38,674 to £46,913 per annum including the Oxford University Weighting of £1,500 per annum. Grade 7