Service Delivery Manager

SPI Management; Oxford; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise innovante basée à Oxford recherche 2 Service Delivery Managers pour renforcer leur équipe Défense. Ce poste se concentre sur la gestion des relations et la satisfaction client, avec des opportunités de progression, un environnement de travail hybride et divers avantages.

Benefits

25 jours de congés + jours fériés

Opportunités de progression et de formation

Prime liée à la performance

Événements sociaux

Stationnement gratuit

Qualifications

• Minimum de 3 ans d'expérience en environnement B2B Customer Success.
• Compétences en gestion des relations et présentation.
• Capacité à développer des outils et stratégies pour les clients.

Responsibilities

• Gérer des relations avec les clients pour maximiser la satisfaction.
• Créer et gérer le budget pour les comptes clients.
• Faciliter des formations pour assurer une bonne compréhension des systèmes.

Skills

Gestion de la relation client

Présentations

Maximisation de la satisfaction client

Gestion de l'information

Job description

Our client, a successful, innovative and growing business in Oxford, are recruiting 2 X Service Delivery Managers to join their Defence team.

This role will be focused on managing relationships with your clients to maximise customer success and service delivery.

We are looking for individuals with a proven track record in face-to-face client meetings and experience of delivering presentations to clients.The ideal candidate with have a minimum of 3 years experience in a B2B Customer Success/ Account Management environment.

Benefits For This Role Include

25 days holiday + bank holidays

Progression and training opportunities

Performance related bonus

Hybrid working (3 days in office, 2 from home)

Social Events

Free parking

Key Responsibilities Will Include

Develop an engaging relationship with clients to maximise customer satisfaction

Develop tools and strategies for the clients to ensure they can recognise the value they are getting

Ensure Supplier escalations are managed appropriately

Create and manage the budget for your clients buyer accounts

Maintain action plans for your Buyers and deliver reports to senior managers

Deliver performance reports to sector managers to ensure standards are withheld

Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes

Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.

It is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients.

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.

We wish you the best of luck in your job search!