Service Delivery Manager

The Recruitment Group; Oxford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise innovante et en expansion à Oxford recherche 2 Service Delivery Managers pour rejoindre leur équipe Défense. Les candidats doivent avoir une solide expérience B2B en Customer Success et une capacité à gérer les relations clients. Ce rôle implique de maximiser la satisfaction des clients tout en gérant les rapports de performance et les budgets.

Benefits

25 jours de congés + jours fériés

Opportunités de progression et de formation

Prime liée à la performance

Événements sociaux

Stationnement gratuit

Qualifications

• Minimum de 3 ans d'expérience dans un environnement B2B Customer Success/Account Management.
• Expérience dans les réunions avec les clients et la présentation d'informations.
• Capacité à gérer des informations et des budgets dans un environnement de service.

Responsibilities

• Développer des relations engageantes avec les clients pour maximiser la satisfaction.
• Créer et gérer le budget pour les comptes des acheteurs.
• Faciliter la formation pour assurer une excellente connaissance des systèmes.

Skills

Gestion de la relation client

Présentation

Gestion de budget

Education

Expérience B2B en Customer Success

Job description

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Our client, a successful, innovative and growing business in Oxford, are recruiting 2 X Service Delivery Managers to join their Defence team.

This role will be focused on managing relationships with your clients to maximise customer success and service delivery.

We are looking for individuals with a proven track record in face-to-face client meetings and experience of delivering presentations to clients. The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Account Management environment.

Benefits for this role include:
. 25 days holiday + bank holidays
. Progression and training opportunities
. Performance related bonus
. Hybrid working (3 days in office, 2 from home)
. Social Events
. Free parking


Key responsibilities will include:
. Develop an engaging relationship with clients to maximise customer satisfaction
. Develop tools and strategies for the clients to ensure they can recognise the value they are getting
. Ensure Supplier escalations are managed appropriately
. Create and manage the budget for your client's buyer accounts
. Maintain action plans for your Buyers and deliver reports to senior managers
. Deliver performance reports to sector managers to ensure standards are withheld
. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes

Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.

It is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients.

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
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