Client Director - Oil & Gas

TN United Kingdom; Staines-upon-Thames; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Client Director to lead ServiceNow initiatives, ensuring value delivery and driving growth. The role involves strategic leadership, collaboration with teams, and achieving financial targets. Ideal candidates will have extensive experience in client management and transformational sales.

Qualifications

• Over 10 years in client management.
• More than 5 years as a Client Director or similar role.

Responsibilities

• Lead ServiceNow initiatives for a major customer.
• Develop strategies to enhance customer experience.
• Achieve financial targets related to licenses and renewals.

Skills

Client Management

Sales

Leadership

Relationship Management

Job description

Job Description

ServiceNow is on a mission to be the Gen AI platform for Business Transformation. The growth of ServiceNow demonstrates that enterprise customers support this strategy. The largest businesses are leveraging the Now platform to drive top-line growth and significantly reduce costs.

We seek individuals with industry and client experience to accelerate value delivery for our customers and revenue growth. As ServiceNow engagements grow in scope and complexity, we need people capable of managing complex ecosystems across our customers and partners to capitalize on opportunities.

Your role is to lead ServiceNow initiatives by working with one of our largest customers, ensuring value delivery to the client and supporting ServiceNow's growth.

What you will do:

1. Provide strategic leadership and partnership: Serve as the relationship manager between your customers and ServiceNow.
2. Collaborate with teams: Develop ServiceNow solutions aligned with customer outcomes, leading large virtual teams.
3. Build relationships: Establish trust across multiple organizational levels, from project/IT teams to CxO level.
4. Develop roadmaps: Create strategies and build capabilities to enhance customer experience.
5. Achieve financial targets: Meet goals related to licenses, renewals, and professional services.

Qualifications:

1. Deep understanding of customer challenges and opportunities, with experience in executing ambitious projects that deliver significant value.
2. Experience in bringing new technology to market, especially AI and Agentic AI, and understanding their impact on work and customer experience.
3. Over 10 years in client management, aligning strategies with revenue opportunities.
4. More than 5 years as a Client Director or similar role, focusing on transformational sales and executive relationships.
5. Sales experience in areas such as Finance, HR, Customer Service, Supply Chain, ITSM, Security Operations, or IT Operations Management.
6. Proven track record of exceeding sales targets.
7. Experience leading virtual or matrixed teams.

Additional Information:

Work Personas: Flexible and trust-based work arrangements, with details available here.

Equal Opportunity Employer: ServiceNow is committed to diversity and inclusion, considering all qualified applicants without discrimination.

Accommodations: We provide accessible application processes. Contact [emailprotected] for assistance.

Export Control Regulations: Positions requiring access to controlled technology may need export approval from government authorities.

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