Client Director

International Catalyst Services, LLC; Manchester; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Client Director to join their Corporate team in Manchester. This hybrid role offers the chance to work with top-tier clients on bespoke insurance solutions. You will be responsible for managing complex accounts, leading programme designs, and coaching junior colleagues. With a focus on client service excellence, this position provides a dynamic environment where your expertise will make a significant impact. Join a vibrant team that values professional development and fosters an inclusive culture, while enjoying the flexibility of hybrid work arrangements.

Benefits

Professional development opportunities

Inclusive culture

Flexible work arrangements

Career opportunities

Well-being benefits

Qualifications

• Experience in managing large, complex, and multinational clients.
• Ability to identify and agree on risk management strategies.

Responsibilities

• Manage a portfolio of high-value accounts and client relationships.
• Lead insurance programme design and negotiate fees.

Skills

Multi class insurance experience

Excellent communication skills

Negotiating skills

Analytical skills

Problem-solving skills

Education

Cert CII qualified

Working towards ACII

Job description

We are seeking a talented individual to join our Corporate team at Marsh McLennan. This role will be based in the Manchester office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Role: Client Director

As a Client Director, you will be part of a growing and highly successful team that works with some of the UK’s largest and best-known companies on bespoke and complex insurance arrangements, including global programmes. You will have the opportunity to build and maintain excellent relationships with a broad spectrum of clients, providers, and colleagues across Marsh, while striving for client service excellence and will be responsible for a number of high value accounts.

We will count on you to:

• Be a senior colleague in the office, offering coaching and mentoring support to less experienced colleagues and being a go-to person for client matters

• Manage a portfolio of predominantly large, complex and/or multinational clients and hold senior client relationships

• Identify, and agree strategies for, clients’ risk management, risk financing and insurance needs and objectives.

• Lead and sign off insurance programme design activities.

• Produce budget proposals and negotiate fees.

• Host client and insurer meetings in conjunction with specialist broker and client service teams.

• Strive to deliver best practice, market-leading service and solutions for all clients and pro-actively share these concepts with team leaders

What you need to have:

• Multi class insurance experience. Multinational experience would be a benefit but not essential

• Excellent communication and interpersonal skills.

• Negotiating and influencing skills.

• Analytical and problem-solving skills.

• Cert CII qualified and working towards ACII is desirable.

What makes you stand out:

• Dynamic with previous client-facing experience.

• The ability to remain calm under pressure and be able to work flexibly when required.

• ACII qualified.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

• Role sits on the Manchester Management team, helping to drive office leadership strategy.

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.