Client Devices Engineer

Belmont Recruitment; Eastbourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

East Sussex Healthcare is offering an initial temporary contract for 3-6 months (with view to extension or permanent for the right candidate) for a Client Devices Engineer. The role is based at Conquest Hospital, St Leonards or Eastbourne DGH, with cross-site work and occasional community site visits.

You will provide second line hardware and software support to PC users and first line LAN support, diagnose faults, maintain inventories, and communicate clearly with colleagues and service users.

Qualifications

• Minimum two years in IT support at 1st–3rd line level.
• Working knowledge of Windows operating systems.

Responsibilities

• Provide second line hardware and software support to PC users
• Provide first line LAN support to service users
• Diagnose and resolve complex hardware and software faults; escalate when needed
• Maintain hardware and software inventories for service users
• Communicate clearly with colleagues and service users to deliver high-quality support

Skills

2nd/3rd line IT support

LAN support

Customer service

Problem solving

Tools

Windows OS

Job description

Good Afternoon, I am currently representing East Sussex Healthcare who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate £ which is negotiable dependent upon experience

We are looking for a Client Devices Engineer this role will be based at: Based at either Conquest Hospital, St Leonards or Eastbourne DGH with expectation of working cross-site and visiting community sites as required BN21 2UD

The right candidate will:

• Provide second line hardware and software support to PC users
• Provide first line LAN support to service users
• Problem solve to diagnose, evaluate and resolve complex hardware and software faults and initiate remedial action or elevate where appropriate
• Maintain hardware and software inventories for service users
• Communicate effectively and professionally with all colleagues and service users, ensuring they receive the highest possible level of customer service
• Communicate complex technical information with colleagues (who may be technical, non-technical and clinical) and ensure that information is presented in a way that is understood

We require the following:

• Worked within an IT support department for a minimum of two years at 1st – 3rd line support level with general understanding of customer environment
• Working knowledge of Windows