Commercial Support Officer

h-trak (UK); Aylesbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Commercial Support Officer to assist in business development. This entry-level role involves identifying new opportunities, managing marketing strategies, and supporting customer interactions. Ideal candidates will possess strong communication and project management skills, with a focus on B2B marketing. This position offers a hybrid work schedule with two set days in the Aylesbury office.

Qualifications

• Entry-level position requiring excellent communication and organizational skills.
• Proficiency in Microsoft Office and understanding of B2B marketing.
• Ability to work independently and manage projects.

Responsibilities

• Support Business Development Manager in growing the UK business.
• Identify new business opportunities in the Healthcare Market.
• Conduct market research and manage customer communications.

Skills

Communication

Project Management

Analytical Skills

Problem Solving

B2B Marketing

Microsoft Office

Marketing Process Management

Tools

Adobe Illustrator

Adobe Premiere

OBS Recording Studio

Job description

Reports to:

Business Development Manager

Location:

Hybrid 8.30-5pm, two set days per week in our Aylesbury Office/Home

Purpose of the role:

The Commercial Support Officer supports the Business Development Manager in growing the UK business through general business development and interactions with prospective and existing customers.

General responsibilities:

• Interact and cooperate effectively with all company employees.
• Build trust, communicate effectively, drive execution, focus on customer delivery, collaborate, solve problems creatively, and demonstrate integrity.
• Establish and maintain effective working relationships across departments.

Specific responsibilities:

• Identify new business opportunities in the UK Healthcare Market.
• Conduct outbound calls to generate new opportunities and arrange meetings for the Business Development Manager.
• Maintain contact with potential customers under guidance.
• Monitor and update the sales pipeline and reports for management.
• Develop and implement marketing strategies and plans to meet company objectives.
• Assist in managing branding, content, print production, and distribution under guidance.
• Manage the company's online presence and website, including content updates and traffic monitoring.
• Research, organize, and attend exhibitions, conferences, and events, often with overnight stays.
• Organize the annual User Group meeting, including attendance.
• Support the Business Development Manager with customer research and presentation materials.
• Conduct market research for current and future products.
• Manage customer communications such as newsletters under guidance.
• Monitor healthcare press and media, providing feedback to management.
• Monitor budgets and deliver marketing activities within budget.
• Provide data and reports to senior management.
• Monitor tender opportunities and manage related documentation as needed.
• Track and complete the company's Evergreen Assessment and Carbon Reduction Plan.
• Support the creation of training videos and documentation with the Project Team.
• Assist with Information Governance Toolkit and Cyber Essentials submissions when required.
• Collaborate on GDPR compliance for marketing data collection.

Skills & Competences:

• Excellent written and verbal communication skills.
• Effective organization, project management, and planning skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and lead teams.
• Understanding of B2B marketing to the public sector.
• Proficiency in Microsoft Office applications.
• Ability to manage the end-to-end marketing process.
• Awareness of Adobe Illustrator and Premiere.
• Familiarity with OBS recording studio or similar tools.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Sales and Management

Industries:

Hospitals and Healthcare