Client Delivery & Operations Coordinator

Lanes Group PLC; Bradford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Lanes Group in Bradford is seeking a Customer Delivery Partner to join our operations hub, supporting a key client and acting as the trusted link between the client, planning teams and field operations. You will help ensure work is set up right first time and keep customers informed at every stage.

The role focuses on accurate information, efficient scheduling and proactive stakeholder communication. 37.5 hours weekly, salary £30,000–£35,000 depending on experience, with potential co-location at

Qualifications

• Experience in utilities-sector or wastewater operations is a plus.
• Ability to review and validate work requests to ensure readiness.
• Strong communication and stakeholder engagement skills.
• Proactive in resolving missing or unclear information to avoid delays.

Responsibilities

• Be the main point of contact for the client, supporting clear communication and strong working relationships.
• Review and validate work requests to ensure everything is ready to progress.
• Proactively resolve missing or unclear information to avoid delays and rework.
• Track trends and quality in work promotion, helping identify improvements and solutions.
• Support customer queries and escalations, working to achieve the best outcomes.
• Maintain accurate records within works management systems.
• Contribute to meetings, projects and improvement initiatives that drive performance.
• Gather, analyse and present performance data to enable data-led decisions.

Skills

Attention to detail

Excellent communication

Organised

Microsoft Excel

Tools

Microsoft Excel

Job description

Lanes Group in Bradford is seeking a Customer Delivery Partner to join our operations hub, supporting a key client and acting as the trusted link between the client, planning teams and field operations. You will help ensure work is set up right first time and keep customers informed at every stage.

The role focuses on accurate information, efficient scheduling and proactive stakeholder communication. 37.5 hours weekly, salary £30,000–£35,000 depending on experience, with potential co-location at