Client Delivery Partner — Operations & Insights

Lanes Group; Saltaire; On-site; GBP 30,000 - 35,000; Full time

Job summary

Lanes Group is seeking a Customer Delivery Partner in Bradford, with potential future co-location in Leeds. The role supports a key client, ensuring work is set up right first time and information flows smoothly between client, planning teams and field operations.

The position offers a salary of £30,000–£35,000 depending on experience, 37.5 hours per week, Monday to Friday, with opportunities to grow and collaborate across client sites in the Leeds area.

Qualifications

• Experience in fast-paced operational environments is desirable.
• Excellent communication and stakeholder management skills.
• Ability to prioritise, schedule and problem-solve under pressure.

Responsibilities

• Be the main client contact, ensuring clear communication and strong relationships.
• Review and validate work requests to ensure readiness for progression.
• Proactively resolve missing or unclear information to avoid delays.
• Track trends and quality to identify improvements and solutions.
• Support customer queries and escalations to achieve positive outcomes.
• Maintain accurate records in works management systems.
• Contribute to meetings and improvement initiatives driving performance.
• Gather and present performance data to support data-led decisions.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Excel

Job description

Lanes Group is seeking a Customer Delivery Partner in Bradford, with potential future co-location in Leeds. The role supports a key client, ensuring work is set up right first time and information flows smoothly between client, planning teams and field operations.

The position offers a salary of £30,000–£35,000 depending on experience, 37.5 hours per week, Monday to Friday, with opportunities to grow and collaborate across client sites in the Leeds area.