Client Delivery & Operations Specialist

Lanes Group; Bradford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Job summary

Lanes Group in Bradford is seeking a Customer Delivery Partner to act as the trusted link between the client, planning teams and field operations, ensuring work is set up right first time and customer outcomes are clear.

You will review requests, resolve missing information, manage records in works management systems and help drive continuous improvement. The role may be based at the client's Leeds site in future, offering opportunities for closer collaboration.

Qualifications

• Experience in operations or customer-facing roles is preferred.
• Good IT skills including Excel to support data-driven decisions.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Be the main point of contact for the client, supporting clear communication and strong working relationships.
• Review and validate work requests, ensuring everything is ready to progress smoothly.
• Proactively resolve missing or unclear information to avoid delays and rework.
• Track trends and quality in work promotion, helping identify improvements and solutions.
• Support customer queries and escalations, working collaboratively to achieve the best outcomes.
• Maintain accurate records within works management systems.
• Contribute to meetings, projects and improvement initiatives that help drive operational performance.
• Gather, analyse and present performance data, driving continuous improvement through data-led insights and recommendations

Skills

Attention to detail

Customer focus

Communication

Organised

Tools

Microsoft Excel

Job description

Lanes Group in Bradford is seeking a Customer Delivery Partner to act as the trusted link between the client, planning teams and field operations, ensuring work is set up right first time and customer outcomes are clear.

You will review requests, resolve missing information, manage records in works management systems and help drive continuous improvement. The role may be based at the client's Leeds site in future, offering opportunities for closer collaboration.