Customer Service Coordinator

Polypipe Civils & Green Urbanisation; Loughborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A civil engineering firm in Loughborough is seeking a Customer Service Coordinator for a 12-month fixed term role. The position requires excellent communication skills and a proactive approach to ensure top-notch service to customers. Candidates should have experience in customer-facing roles and be proficient in Microsoft Office. This role offers full-time hours, Monday to Friday, and provides opportunities to build relationships across functions.

Qualifications

• Experience in a customer facing role is essential.
• Passion for service excellence is required.
• Ability to work on own initiative.

Responsibilities

• Manage incoming calls, emails and messages.
• Coordinate with company functions for customer satisfaction.
• Provide updates on overdue orders and stock management.

Skills

Customer facing experience

Excellent communication skills

Proficient in Microsoft Office

Ability to prioritize tasks

Pro-active approach

Education

GCSE Grade C in Math's & English or equivalent

Tools

Sales Logix

Crystal

Sage Package

Job description

Overview

Join to apply for the Customer Service Coordinator role at Polypipe Civils & Green Urbanisation.

This role is a fixed term position for 12 months.

Role purpose

To provide a professional and efficient first point of contact for our valued customer base and external salesforce, ensuring delivery of excellent customer service every time.

Key Activities

• Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
• Coordinate across company functions, ensuring customer satisfaction is optimised and all parties involved are kept informed and up to date of any changes in a timely manner.
• Manage a variety of different queries from customers / sales force representatives.
• Data input all sales orders onto bespoke CRM
• Prompt response to emails and sales calls, with a pro-active approach.
• Customer support, including service, pricing, technical and product queries.
• Advise customers and sales representatives on stock management issues and providing approximate dispatch dates.
• Provide customers with updates relating to overdue orders or balances.
• Process collection requests according to company policy.
• Attend and take an active part in departmental meetings, making a positive contribution.
• Cross functional relationship building to deliver customer excellence.
• Managing and providing a professional, timely problem resolution to our customers.

The Person

• Customer facing role experience is essential
• A passion for Service excellence
• GCSE Grade C in Math's & English or equivalent
• Proficient in Microsoft Office Package particularly Excel, Word and PPT
• Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
• Ability to work on own initiative and prioritise a wide variety of tasks
• A pro-active approach
• Product Knowledge of Building Products and Previous experience with Sales Logix, Crystal or Sage Package would be advantageous

Hours Of Work

Hours Of Work: Monday to Thursday 9am to 4.30pm and Friday 9am to 3.30pm

Seniority level

Entry level

Employment type

Full-time

Job function

• Customer Service
• Industries: Civil Engineering