Client Commercial Team Leader

Boden Group; Birmingham; On-site; GBP 45,000 - 52,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Healthcare scheme

25 days annual leave

On-site parking

Job summary

Boden Group in Birmingham is seeking an experienced Client Commercial Team Leader to head a specialist team responsible for contract renewals, remedial quotations and sales administration from our Birmingham office.

You will manage three renewal coordinators within a nine‑person sales division, lead negotiations, review terms and pricing, and drive improvements in renewals, quoting processes and CRM data to boost profitability.

Qualifications

• Experience in contract management, commercial operations or facilities management.
• Proven supervisory/management experience with team performance responsibility.
• Strong knowledge of commercial contracts, pricing and estimating principles.
• Experience managing contract renewals, quotations or similar processes.

Responsibilities

• Lead and develop a team managing contract renewals, quotations and sales administration.
• Oversee end-to-end renewal processes and proactively manage expirations.
• Review contract terms, pricing adjustments and scope changes before renewal.
• Manage remedial quotations, pricing processes and approvals.
• Monitor renewal pipelines, conversion rates, sales performance and reporting.
• Act as escalation point for complex negotiations and commercial discussions.
• Collaborate with finance/operations for forecasting, profitability and contract delivery.
• Improve renewal/quoting processes, CRM usage, and data accuracy.

Skills

Contract management

Team leadership

Negotiation

CRM systems

Microsoft Excel

Stakeholder management

Pricing principles

Tools

CRM systems

Microsoft Excel

Job description

An experienced Client Commercial Team Leader is required to lead a specialist team responsible for contract renewals, remedial quotations and sales administration from a Birmingham office.

You'll manage three renewal coordinators within a wider nine-person sales division, combining hands‑on commercial leadership with team development, client engagement and responsibility for improving renewal and quotation performance.

The Role

• Lead and develop a team managing contract renewals, quotations and sales administration.
• Oversee the end-to-end renewal process and ensure upcoming expirations are proactively managed.
• Review contract terms, pricing adjustments and scope changes ahead of renewal.
• Manage remedial quotations, pricing processes and approval workflows.
• Monitor renewal pipelines, conversion rates, sales performance and commercial reporting.
• Act as an escalation point for complex negotiations and commercial discussions.
• Work with finance and operations to support forecasting, profitability and contract delivery.
• Improve renewal and quoting processes, CRM usage and commercial data accuracy.

About You

• Experience within contract management, commercial operations or facilities management.
• Proven supervisory or management experience with responsibility for team performance.
• Strong knowledge of commercial contracts, pricing and estimating principles.
• Experience managing contract renewals, quotations or similar commercial processes.
• Strong negotiation skills with the ability to balance client requirements and profitability.
• Experience using CRM systems, Microsoft Office and particularly Excel.
• Excellent client-facing, communication and stakeholder management skills.
• Fire protection or sprinkler industry experience would be advantageous.

What's in it for You?

• £45,000–£52,000 salary, depending on experience.
• 25 days' annual leave plus bank holidays.
• Option to purchase five additional days' holiday.
• Contributory company pension scheme.
• Life assurance and healthcare scheme.
• Permanent, Monday-to-Friday position.
• On-site parking at the Birmingham office.

This is an office-based position in Birmingham, with responsibility for a specialist commercial team supporting contract retention and revenue growth.