Vet Practice Operations Lead (Part-Time)

IVC Evidensia Group; Wigan; Presencial; GBP 18.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

6.8 weeks’ holiday including bank & BH

Private medical insurance

Pension scheme

Cycle to Work & Green Car schemes

Retail discounts & cashbacks

Reduced-cost veterinary care for your

Descripción de la vacante

IVC Evidensia Group's Gilmore Veterinary Surgery in the UK is seeking a part-time Practice Manager to lead non-clinical operations across 24 hours over 3 days. You will manage the non-clinical team, ensure efficient day-to-day running, and deliver an outstanding client experience.

You’ll drive performance, compliance, and culture, supporting clinical teams with professional development and a positive work environment. This role combines leadership with hands-on operational delivery.

Formación

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development.
• Good operational and organisational capability, with the ability to manage competing priorities.
• Experience handling complaints, change, and complex situations with confidence.
• Strong communication and stakeholder management skills.

Responsabilidades

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture.
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows.
• Deliver an excellent client journey from first contact through to follow-up care.
• Manage rotas, recruitment, onboarding, and team development.
• Drive financial performance, budgeting and KPI management.
• Monitor performance and support practice growth and improvements.
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements.
• Maintain facilities, equipment, and stock levels.
• Handle client feedback and resolve issues professionally.
• Support marketing and community engagement initiatives.

Conocimientos

People management

Operations management

Leadership

Stakeholder management

Communication

Descripción del empleo

IVC Evidensia Group's Gilmore Veterinary Surgery in the UK is seeking a part-time Practice Manager to lead non-clinical operations across 24 hours over 3 days. You will manage the non-clinical team, ensure efficient day-to-day running, and deliver an outstanding client experience.

You’ll drive performance, compliance, and culture, supporting clinical teams with professional development and a positive work environment. This role combines leadership with hands-on operational delivery.