Client Care Co-ordinator

Linnaeus Group; St. Neots; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player in veterinary care is seeking a proactive Client Care Coordinator to join their welcoming front-of-house team. This role is perfect for individuals who are passionate about people and pets, providing a warm and professional atmosphere for clients. You will be responsible for managing inquiries, assisting with administrative tasks, and ensuring the smooth operation of the practice. The company offers comprehensive training and numerous benefits, including generous holiday leave and career progression opportunities. If you are looking to grow in a supportive environment, this is an exciting opportunity for you.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Free annual Flu jab

Qualifications

• Proven administration and organization skills are essential.
• Experience in client care or reception is preferred.

Responsibilities

• Welcome clients and pets warmly upon arrival.
• Manage diaries and ensure smooth vet consults.

Skills

Strong administration skills

Client care experience

Confident telephone manner

Cash handling

IT skills (Word, Excel, Outlook)

Education

Valid driving license

Job description

Job Title: Client Care Coordinator (Veterinary Receptionist)

Salary: £11.56 per hour

Location: Cromwell Vets, St Neots

Job Type: Part-time, Permanent

Hours: 22.25 hours per week (Average over a two week period)

Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!

Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!

Roles and responsibilities include, but are not limited to:

• Welcoming clients and their pets upon arrival
• Answering the phone in a polite, clear and empathetic manner
• Ensuring all enquiries are resolved efficiently
• Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
• Assisting with administrative duties including answering email enquiries and online booking requests.

Personal Specification

• A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.
• Strong administration and organisation skills
• Confident telephone manner
• Reception or client care experience
• Cash handling and till operation
• Previous experience of working in a veterinary/doctors surgery (desirable)
• IT skills – confident in the use of Word, Excel and Outlook as a minimum.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Cromwell Vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!

Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.

One of many exceptional things about Cromwell Vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Stephanie on