Client Care Coordinator

Cinque Ports Vets; Huntingdon; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading veterinary practice in Huntingdon seeks a friendly Client Care Coordinator to join their front-of-house team. This part-time role offers opportunities for skill development and includes various benefits such as holiday leave, staff discounts, and career progression. The ideal candidate will be proactive and empathetic, ensuring a warm welcome for clients and their pets.

Benefits

5 weeks holiday plus bank holidays and Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Cycle to work scheme

Qualifications

• Experience in a customer service role is beneficial.
• Ability to manage multiple tasks efficiently.
• Strong communication skills required.

Responsibilities

• Welcoming clients and their pets upon arrival.
• Answering the phone in a polite and empathetic manner.
• Managing diaries and ensuring smooth running of consultations.

Skills

Proactivity

Friendliness

Empathy

Communication

Job description

Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!

Cromwell Vets are recruiting a pro-active and friendly Client Care Coordinator to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. In this role you will have the opportunity to grow and develop your skills and we offer BVRA training to support this!

This is a permanent part-time role working 32h per week over 4 days including evenings and weekends.

Roles and responsibilities include, but are not limited to:

• Welcoming clients and their pets upon arrival
• Answering the phone in a polite, clear and empathetic manner
• Ensuring all enquiries at resolved efficiently
• Managing the diaries effectively and ensure the smooth running of vet and nurse consults
• Assisting with administrative duties including answering email enquiries and online booking requests.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!

Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.

One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.

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