Customer Care Coordinator

Ozone Coffee Roasters; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ozone Coffee Roasters is seeking a driven coffee professional to join its UK Wholesale team. This role focuses on delivering exceptional service to wholesale clients, requiring strong hospitality and coffee knowledge. Enjoy benefits like free coffee, gym membership, and competitive wages while being part of an evolving coffee journey in a supportive and inclusive environment.

Benefits

Free Coffee

Half Price restaurant and Café discount

Competitive Wage

Free Gym Membership

Cycle to Work Scheme

6 weeks fully paid parental leave

Flexible Working Opportunities

Qualifications

• Previous hospitality and specialty coffee experience is strongly desired.
• Coffee Technical Knowledge or understanding of coffee machinery is a plus.

Responsibilities

• Deliver exceptional customer service and support to wholesale customers.
• Manage emergency calls and provide proactive assistance.
• Work with the Customer Care Manager and UK Sales Manager.

Skills

Hospitality Experience

Customer Service

Coffee Knowledge

Organisational Skills

Job description

JOIN THE ULTIMATE COFFEE HOSTS

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order.

We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers.

Hospitality is our DNA. We are the Ultimate Coffee Hosts.

THE OPPORTUNITY

We are looking for a driven, eager and organised coffee professional who is looking for the next step in their career to join our UK Wholesale team.

You will be excited about picking up the phone, conversing with business owners, and delivering exceptional and consistent customer service for our wholesale customers.
Whether it be an emergency call out, a new business lead or a customer tracking their coffee delivery, you'll be proactive and organised in making sure our wholesale customers feel supported and can trust Ozone Coffee.

You'll be fully supported by the Customer Care Manager and UK Sales Manager, but you will be equally self-motivated and great at self-management.

WHAT’S IN IT FOR YOU?

- Free Coffee (obviously)

- Half Price restaurant and Café discount

- Competitive Wage

- Free Gym Membership*

- Cycle to Work Scheme*

- 6 weeks fully paid parental leave, for both Ozone employed parents

- Flexible Working Opportunities*

WHAT EVERY OZONE EMPLOYEE CAN EXPECT

// BE PART OF AN EVOLVING COFFEE JOURNEY

Every person at Ozone plays a defining role in enhancing the coffee world for everyone.

// MEET LIKE MINDED PEOPLE

Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff.

// BELONG AND THRIVE

We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.

// WORK FOR A BRAND THAT DOES GOOD

We want to make our employees proud. Through the relationships we build and the progressive actions wetake – Our B-Corp status is just the start.

Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with asupportive atmosphere for professional development.

If you want to experience true hospitality as a person within it.JOIN THE ULTIMATE COFFEE HOSTS

ABOUT YOU:

Previous hospitality and specialty coffee experience is strongly desired. Coffee Technical Knowledge or an understanding of different coffee machinery is a plus.

Full details of the role are available on application