Customer Care Coordinator

Bailies Coffee Roasters; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading coffee company as a coffee professional in London. This role demands enthusiasm for customer engagement and a proactive approach to service in the wholesale department. Candidates with backgrounds in hospitality and coffee will thrive in this vibrant environment focused on growth and team culture.

Benefits

Free Coffee

Half Price restaurant and Café discount

Competitive Wage

Free Gym Membership*

Cycle to Work Scheme*

6 weeks fully paid parental leave for both employed parents

Flexible Working Opportunities*

Qualifications

• Previous hospitality and specialty coffee experience desired.
• Knowledge of coffee technical aspects is a plus.
• Familiarity with coffee machinery beneficial.

Responsibilities

• Engage with business owners and respond to emergencies.
• Handle new business leads and track coffee deliveries.
• Provide consistent customer service for wholesale clients.

Skills

Customer Service

Organizational Skills

Proactivity

Job description

JOIN THE ULTIMATE COFFEE HOSTS

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order.

We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know-how. We love partnering with people committed to delivering exceptional coffee to their customers.

Hospitality is our DNA. We are the Ultimate Coffee Hosts.

THE OPPORTUNITY

We are looking for a driven, eager, and organized coffee professional seeking the next step in their career to join our UK Wholesale team.

You will be excited about engaging with business owners, making calls, and providing exceptional, consistent customer service for our wholesale clients. Whether responding to emergencies, handling new business leads, or tracking coffee deliveries, you’ll be proactive and organized to ensure our customers feel supported and trust Ozone Coffee.

You’ll be fully supported by the Customer Care Manager and UK Sales Manager, but must be self-motivated and capable of self-management.

WHAT’S IN IT FOR YOU?

• Free Coffee
• Half Price restaurant and Café discount
• Competitive Wage
• Free Gym Membership*
• Cycle to Work Scheme*
• 6 weeks fully paid parental leave for both employed parents
• Flexible Working Opportunities*

WHAT EVERY OZONE EMPLOYEE CAN EXPECT

Every person at Ozone plays a key role in improving the coffee industry for everyone.

// MEET LIKE-MINDED PEOPLE

Our team is the heart of our culture. Driven yet humble — nobody is too big to do the small stuff.

// BELONG AND THRIVE

We foster a growth environment without politics or hierarchy.

// WORK FOR A BRAND THAT DOES GOOD

We aim to make our employees proud. Our relationships and actions reflect our commitment — with B-Corp status as just the beginning.

Ozone offers a competitive wage, a casual work environment, a diverse and inclusive culture, and a supportive atmosphere for professional growth.

If you want to experience true hospitality from within it, JOIN THE ULTIMATE COFFEE HOSTS

ABOUT YOU

Previous hospitality and specialty coffee experience is highly desired. Knowledge of coffee technical aspects or familiarity with coffee machinery is a plus.

Full details of the role are available upon application.