Client Care Assistant (CCA)

Medivet View All Jobs; Borehamwood; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health cash plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks' annual leave + Bank Holidays

Extra 'Day for You'

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ser­

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for clients, handling reception duties, triaging emergencies, and managing the practice diary. You will play a key role in delivering exceptional client care and supporting colleagues across the team.

The role requires strong numeracy, comfort with online booking systems, and a collaborative approach to ensure smooth day-to-day operations in a busy veterinary practice.

Qualifications

• First point of contact for client calls and visits.
• Excellent client-facing care and reception skills are essential.
• Good numeracy skills and experience with online appointment booking systems.
• A team player who supports colleagues and values the practice.

Responsibilities

• Greet clients on arrival and carry out reception duties.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription orders.
• Collaborate with the team to deliver exceptional client care.

Skills

Client care

Reception skills

Numeracy

Team player

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.,

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

Your career means more than a rota and a job title, that's why we offer: Health and wellbeing

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services