Client Care Assistant

Medivet & Partners; Somerton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Holydg

Extra ‘Day for You’, a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and ...

Job summary

Medivet & Partners in Somerton is seeking a friendly Client Care Assistant (CCA) to be the first point of contact for clients via phone and in-person visits. You will deliver exceptional care, handle reception duties, update records, and support a busy practice with a calm, professional approach.

You’ll triage emergency appointments, manage the diary, handle messages, and ensure online bookings are available. A collaborative team environment awaits.

Qualifications

• Experience in client-facing roles and reception.
• Strong numeracy and comfort with online booking systems.
• Desirable veterinary receptionist experience.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability for the team.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client facing care

Numeracy skills

Appointment booking systems

Team player

Tools

Appointment booking software

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team