Client Care Assistant

Medivet Group; Histon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Job summary

Medivet Group in Histon, Cambridgeshire, is seeking a Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care with a friendly, professional approach.

You will manage reception duties, update records, triage appointment needs, and support the practice team using our online booking system. We value calm, flexible team players who communicate well and are eager to learn to help pets receive the best care.

Qualifications

• Strong client-facing care and reception experience.
• Able to prioritise, stay calm under pressure, and be flexible.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online appointment booking

Team player

Calm under pressure

Willing to learn

Tools

Online booking system

Job description

## Client Care AssistantApplylocations: Histon, Cambridgeshiretime type: Full timeposted on: Posted Todayjob requisition id: JR004340As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Why work here?*Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.*