Client Care Advisor (FTC/40hrs)

VC Evidensia UK; East Midlands; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to Work scheme

Staff pet care discounts

Access to discounts/cashback with retailers

Job summary

VC Evidensia UK is looking for a Client Care Advisor at The Pride Veterinary Centre in Derby. This role involves taking referral calls, making appointments, and assisting clients with a variety of inquiries, ensuring a positive and professional experience for everyone.

The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment, contributing to a supportive and collaborative team culture.

Qualifications

• Organised and customer-focused individual who enjoys teamwork.
• Experience in a customer-facing role with service focus.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Take referral calls and make appointments.
• Assist clients with queries both over the phone and in-person.
• Help patients and their owners feel at ease with the service.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Ability to manage multiple tasks

Proactive attitude

Job description

Contract: Full-Time, Fixed-Term (12 months)

Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.

How you'll make a difference

Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role. As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.

You might be a great fit if…

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers