Client Care Representative

IVC Evidensia; Chesham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Annual leave 6.6 weeks + birthday off

Pension scheme

Healthcare plan

Cycle to Work salary sacrifice

Job summary

inspiring vet care is seeking a Receptionist to be the first point of contact for clients, delivering a welcoming, professional and compassionate experience. You will support the smooth running of the practice by handling appointments, inquiries and communications, and collaborating with clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role is part-time (20 hours per week) across 2–3 days, with shifts during opening hours (8am–7pm) and one in four

Qualifications

• Experience in a customer-facing role with a focus on service quality.
• Strong communication skills and a warm, professional manner.
• Ability to manage multiple tasks efficiently in a busy environment.

Responsibilities

• Liaise with clients and clinical teams to deliver exceptional customer care.
• Meet and greet clients in a professional and welcoming manner.
• Book appointments and manage clinician diaries.
• Manage telephone and email enquiries.
• Take payments for services and products.
• Manage cash handling and end-of-day banking processes.
• Prepare consultation rooms and maintain presentation standards.
• Support the opening and closing of the practice.

Skills

Customer service

Communication

Multitasking

Team collaboration

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 20 hours per week over 2-3 days - Shifts to cover opening hours of 8am - 7pm and will include 1 in 4 Saturdays 8:15am - 5pm

Key Responsibilities

• Liaise with clients and clinical teams to deliver exceptional customer care
• Meet and greet clients in a professional and welcoming manner
• Book appointments and manage clinician diaries
• Manage telephone and email enquiries
• Take payments for services and products
• Manage cash handling and end-of-day banking processes
• Prepare consultation rooms and maintain presentation standards
• Support the opening and closing of the practice

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £13,264.16 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.